Alec Kapustka
Salt Lake City
Summary
Dynamic and motivated professional seeking an engaging position at an esteemed company to foster career growth. Known for adaptability, collaboration, and strong communication skills. Proficient in Microsoft Office and Google Suite, with a strong background in customer relations, data entry, finance, and fraud prevention/risk management. As a tech-savvy innovator, I'm committed to continuous improvement, with a proven ability to leverage emerging technologies to enhance productivity and drive team success.
Overview
10
10
years of professional experience
Work History
Consumer Lending Product Support
Mountain America Credit Union
04.2024 - 10.2025
- Processed cancellations and refunds for lending products such as GAP, vehicle warranties, and Loan Relief Plans
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collaborated with colleagues to improve processes
- Handled inbound external and internal calls in a friendly and inquisitive manor
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Troubleshooting and assessing system errors
- Utilized a ticketing system to track ongoing projects
Self-Driving AI Engineer
Tesla, Inc.
11.2023 - 04.2024
- Worked to train the AI to achieve Full-Self Driving.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Annotated video clips as containing either good or bad driving and to what degree.
- Collaborated heavily with colleagues to fully consider all outcomes and achieve the desired result.
- Consulted with managers to determine and refine machine learning objectives.
- Kept safety, legality, and passenger comfort in mind.
- Regularly pivoted between multiples queues that had different guidelines and requirements.
- Turned unstructured data into useful information by tagging images and text-to-speech conversions.
- Used metadata tags to annotate video clips as containing either good or bad driving, and to what degree.
Customer Information Specialist
Zions Bancorporation
02.2023 - 10.2023
- 6-month Contract
- Adhered to a strict SLA timeline.
- Deactivated lost/stolen debit and credit cards, and issued new cards for customers.
- Processed requests to update customer information, including addresses, phone numbers, and forms of identification.
- Responded to customer requests for products, services, and company information.
- Sorted returned mail to code bad addresses, forward bill payments to applicable departments, and handle miscellaneous letters.
- Sought ways to improve processes.
- Utilized different databases and programs including Aviva, BaNCS, and CMT.
Underwriting Analyst
Enova International
01.2022 - 02.2023
- Conducted a thorough credit analysis to determine credit worthiness.
- Contacted borrowers to gather additional information to make appropriate lending decisions.
- Followed all guidelines and procedures to ensure informed decisions were being made within my lending authority.
- Managed a digital queue of incoming applications and consistently met completion metrics.
- Reviewed bank statements, credit reports, taxes, and existing funding agreements to help mitigate risk.
- Underwrote applications for the brand's “Purchase of Receivables Agreement” MCA product, a financing agreement in which we purchased a percentage of future revenue.
- Worked with new applicants, as well as existing customers seeking additional funds or a new term once their previous balance was paid off.
- Utilized tools including: a highly-customized Excel spreadsheet; fraud resources such as PACER and court websites; operation verification resources such as the Secretary of State and other business licensure sites; credit resources such as DnBi, Experian, and LexisNexis; and the NAICS code classification system.
Data Analyst & New Account Processor
Intellipay
02.2020 - 01.2022
- Analyzed credit worthiness through credit bureaus.
- Communicated with credit card and ACH processors such as Elavon, EVO, Paysafe, and Jack Henry to submit new business and maintain existing accounts.
- Discreetly handled sensitive information such as personal identifiers and company financial statements.
- Learned proper data entry.
- Reviewed merchant documents for indications of fraud, missing information, and any other mistakes.
- Verified income by reading paystubs and tax documents.
- Worked closely with prospective merchants and small businesses throughout the underwriting and approval process to ensure a smooth onboard and to build rapport.
Loan Documentation Specialist
Canyon View Credit Union
02.2018 - 02.2020
- Initially hired as a teller who traveled between branches and internal departments that needed additional help, consistently adapting to new environments.
- Gained valuable financial experience and knowledge such as NCUA guidelines, proper money handling, collections practices, branch operations, loan underwriting and processing, administrative work, and branch management.
- Quickly promoted to the Consumer Loan Document Team where I assisted Accounting with outages and reconciliation; funded and disbursed loans; reviewed applications to create loan documents; and reviewed title documents to perfect the credit union's lien.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Reviewed and validated details of loan applications and closing documentation.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Lead Pizza Chef
Harmon's Grocery
03.2016 - 01.2018
- Acting lead pizza chef at the City Creek store.
- Assisted the Deli counter with food prep and customer help as needed.
- Connected with customers while assisting them quickly and efficiently.
- Created specialty items to diversify the menu and increase customer curiosity.
- Followed recipes to make dough and sauces from scratch, as well as topping preparation and food inventory.
- Fostered a positive working environment through effective communication and time management.
- Maintained cleanliness by cleaning equipment and wiping down food prep areas.
- Operated an imported Italian pizza oven and other kitchen equipment safely.
Installation Technician
Mantel Magic
08.2015 - 02.2019
- Installed fireplace mantels and hearths in new construction and established homes.
- Assisted with the construction of products.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Followed safety procedures to mitigate potential hazards in the workspace.
- Maintained a clean workspace and assisted with shop organization.
- Used hand and power equipment for drilling, hoisting, installing, measuring, and testing.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT05-2019
High School Diploma -
Jordan High School
Sandy, UT06-2015
Skills
- Conflict resolution
- Data analysis and dissemination
- Detail-oriented
- Eager and quick to learn
- Effectively identifies and solves problems
- Flexible and adaptable
- Google Suite and Microsoft Office
- Organized
- Perseverant
- Positive and professional
- Prioritizes tasks with efficiency
- Quality assurance
- Recordkeeping
- Safety compliance
- Sound decision making
- Strong communication and work ethic
Timeline
Consumer Lending Product Support
Mountain America Credit Union
04.2024 - 10.2025
Self-Driving AI Engineer
Tesla, Inc.
11.2023 - 04.2024
Customer Information Specialist
Zions Bancorporation
02.2023 - 10.2023
Underwriting Analyst
Enova International
01.2022 - 02.2023
Data Analyst & New Account Processor
Intellipay
02.2020 - 01.2022
Loan Documentation Specialist
Canyon View Credit Union
02.2018 - 02.2020
Lead Pizza Chef
Harmon's Grocery
03.2016 - 01.2018
Installation Technician
Mantel Magic
08.2015 - 02.2019
Bachelor of Science - Psychology
University of Utah
High School Diploma -
Jordan High School