Crisnaou Cardoso
Orlando
Summary
Very organized and detail oriented. Great communication skills. Extremely quick learner easily trained. Experienced in HR Assistant and Office environment. Portuguese/Spanish and English speaking
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Desk Agent (Part-Time)
Embassy Suites by Hilton
Centennial
03.2025 - 12.2025
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Front Desk Receptionist/Scheduler
Open and Affordable Dental
Englewood
02.2024 - 12.2025
- Responsible for general clinic administrative work, as well managing scheduling, insurance verification, payment, processing claims, greeting patients and checking them in/out handling all the calls answering patients questions, giving support to our 4 dentist to ensure customer satisfaction, also in charge of emails and the company text messaging chats.
- Greeted patients warmly upon arrival and ensured a welcoming atmosphere.
- Managed appointment scheduling and coordinated with dental staff for efficiency.
- Handled patient inquiries and provided accurate information about services offered.
- Maintained organized patient records and updated information as needed.
- Assisted in processing insurance claims and verifying patient coverage details.
- Operated multi-line phone system to direct calls and take messages promptly.
- Collaborated with team members to streamline front desk operations effectively.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Front Desk Dental Receptionist
CentraCare Rice Memorial Hospital
Willmar
02.2023 - 10.2023
- Responsible for general clinic administrative work and maintenance, as well as completing lab work under the direction of the dentist.
- The Dental Assistant’s primary responsibility is to prepare the examination rooms for appointments by sterilizing instruments and ensuring all necessary equipment is ready for the dentist.
- They also assist the dentist during their procedures by handing them instruments and anticipating their needs throughout the appointment as well as taking care of inventory, greeting patients as they arrive.
- Scheduled patient appointments using electronic health record system.
- Managed patient check-in and check-out procedures efficiently.
- Verified patient insurance information and collected co-pays.
- Answered multi-line phone system, addressing inquiries promptly.
- Coordinated with dental staff to ensure smooth daily operations.
- Maintained organized patient records in compliance with regulations.
- Assisted patients with forms and provided necessary instructions.
- Communicated effectively with diverse patient population regarding services.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
Guest Assistant Part Time
Club House Gym
07.2022 - 02.2023
- Opening the gym, orienting and taking care of the elderly residents who uses the facility (Club House).
Dental Assistant
Dr. Barros Dental Office
Deerfield Beach
10.2021 - 02.2023
- Responsible for general clinic administrative work and maintenance, as well as completing lab work under the direction of the dentist.
- The Dental Assistant’s primary responsibility is to prepare the examination rooms for appointments by sterilizing instruments and ensuring all necessary equipment is ready for the dentist.
- They also assist the dentist during their procedures by handing them instruments and anticipating their needs throughout the appointment.
- As Dental Assistant I was also responsible for X rays and basic teeth cleaning procedures, as well as taking care of inventory, greeting patients as they arrive.
HR Coordinator
Absolute Home Care, Inc
04.2009 - 12.2012
- Screening and orienting new employees, assuring proper patient placement.
- Daily patient contact, to ensure the best service possible.
- Entered all employee timesheets, and assisted in payroll.
- As Human Resource I am involved in interviewing applicants, verifying past employment, verifying all necessary documentation and credentials, orienting new hires, and maintaining files throughout employment, assuring that all state required documents were kept current.
Guest Services Agent
Hilton (Double Tree) Hotel
Fort Lauderdale
08.2008 - 05.2010
- Reservations, Check in/out, Customer satisfaction and complaints, Cash handling, and calculating.
Front Desk Services
Budget Inn Hotel
Fort Lauderdale
07.2005 - 11.2008
- General office management, front desk, hiring and training new employees, handling cash, and providing optimum customer service to all guests.
Staffing Coordinator, HR Manager
Century Health Services
Deerfield Beach
01.2006 - 11.2007
- Scheduling of all staff for home health.
- Screening and orienting new employees, assuring proper patient placement.
- Verification and follow up on each plan of care, maximizing patient's authorized benefits.
- Daily patient contact, to ensure the best service possible.
- Took all incoming referrals, and verified insurance.
- Entered all employee timesheets, and assisted in payroll.
- Took over Human Resource position, which involved interviewing applicants, verifying past employment, verifying all necessary documentation and credentials, orienting new hires, and maintaining files throughout employment, assuring that all state required documents were kept current.
Staffing Coordinator
American Nursing Service
Miami
12.2003 - 01.2006
- Scheduling of all medical staff throughout Miami/Dade County, specializing in temp-to-perm placement, direct hire, temporary facility/hospital staffing, and homecare.
- Conducted daily service calls to current and prospective clients, in order to maintain positive client relations, as well as obtain new orders.
- Took all incoming referrals, and verified insurance.
- Assisted in entering and preparing daily payroll for field staff.
Front Desk Agent/Scheduler
Open and Affordable Dental
Deerfield Beach
Education
Teaching - bachelor’s degree
BrazilHR Certificate -
Florida Atlantic University
Dental Assistant - Degree
Skills
- Guest Service
- Hospital experience
- Human Resource Managemen
- Cash handling
- Filing
- Office management
- Insurance
- Computer literacy
- Phone etiquette
- Guest relations
- Windows
- Customer service
- Front desk
- Mobile applications
- Multilingual
- Typing
- Hospitality
- Organizational skills
- Operating systems
- Microsoft Office
- Staffing software
- Human resource
- Linguistics
- Communication skill
- Supervising experience
- Data entry
- Clerical experience
Certification
- CPR Certification
- Driver's License
- First Aid Certification
- Professional In Human Resources
- CDL
- Dental License
Languages
- Portuguese, Fluent
- English, Fluent
- Spanish, Expert
Timeline
Front Desk Agent (Part-Time)
Embassy Suites by Hilton
03.2025 - 12.2025
Front Desk Receptionist/Scheduler
Open and Affordable Dental
02.2024 - 12.2025
Front Desk Dental Receptionist
CentraCare Rice Memorial Hospital
02.2023 - 10.2023
Guest Assistant Part Time
Club House Gym
07.2022 - 02.2023
Dental Assistant
Dr. Barros Dental Office
10.2021 - 02.2023
HR Coordinator
Absolute Home Care, Inc
04.2009 - 12.2012
Guest Services Agent
Hilton (Double Tree) Hotel
08.2008 - 05.2010
Staffing Coordinator, HR Manager
Century Health Services
01.2006 - 11.2007
Front Desk Services
Budget Inn Hotel
07.2005 - 11.2008
Staffing Coordinator
American Nursing Service
12.2003 - 01.2006
Front Desk Agent/Scheduler
Open and Affordable Dental
Teaching - bachelor’s degree
HR Certificate -
Florida Atlantic University