Ethan Hernandez
Duchesne,Utah
Summary
Dynamic front desk agent with extensive experience at Quality Inn, excelling in customer service and problem-solving. Proven ability to handle guest complaints effectively while maintaining composure in high-pressure situations. Skilled in cash handling and proficient with hotel systems, consistently enhancing guest satisfaction during peak tourist seasons.
Overview
5
5
years of professional experience
Work History
Part Time Front Desk Agent
Quality Suites
01.2020 - 02.2025
This property was a sister property to the Quality Inn that was my main job, I often filled in shifts here when it was needed, and I mainly checked people in and out.
Front Desk Agent
Quality Inn
01.2020 - 02.2025
Started off with Laundry and Housekeeping, moved onto front desk reception, I mainly checked people in, and handled complaints.
Front Desk Agent
The Gonzo Inn
02.2023 - 04.2024
Worked front desk reception, made reservations, checked people in and out of the hotel, handled complaints and reviews. Often worked in a very fast paced demanding environment due to the busy tourist season in Moab.
Education
High School Diploma -
Connections Academy
Utah2023
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Well trained with Hotel Systems
- Able to work under stress in a fast paced environment
Timeline
Front Desk Agent
The Gonzo Inn
02.2023 - 04.2024
Part Time Front Desk Agent
Quality Suites
01.2020 - 02.2025
Front Desk Agent
Quality Inn
01.2020 - 02.2025
High School Diploma -
Connections Academy
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