CRISPINE OTIENO
NAIROBI,KENYA
Summary
A bright, talented and ambitious IT support technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organise and present complex solutions clearly and accurately. Looking for a suitable IT support technician position with a successful and dynamic company that offers room for progression.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT SUPPORT TECHNICIAN
IT Consultancy Firm
Nairobi
05.2020 - 07.2022
- Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations
- Supporting customers using remote access technologies and also by visiting client sites.
Education
Associate of Science - IT Technician
St Paul's University
Nairobi09.2019
Associate of Science - IT Technician
St Paul's University
Nairobi04.2019
Skills
- Excellent customer facing, communication and rapport building skills
- Experience of Lotus Notes, Linux/Unix, VMware ESXi, Epicor ERP system
- Thorough understanding of computer and networking concepts
- Physically fit, able to work in confined spaces, crawl and lift heavy objects
- Able to prioritize in a complex, fast-paced environment
- Willing to work flexible schedules / shifts
Certification
Microsoft Certified Desktop Support Technician (MCDST)
Phone
+254728957647
Personal Information
- Title: IT support technician
References
Available on request
Timeline
IT SUPPORT TECHNICIAN
IT Consultancy Firm
05.2020 - 07.2022
Associate of Science - IT Technician
St Paul's University
Associate of Science - IT Technician
St Paul's University