Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crispus Kurumidde

Hyderabad,Telangana

Summary

Driven Systems Administrator with 5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

System Administrator

CTS
10.2021 - 07.2023
  • Providing business as usual (BAU) support to many different clients, ensuring high uptime, quick resolution of incidents to ensure great customer satisfaction
  • Provide support in analyzing, troubleshooting, and resolving operating system, system hardware, applications, storage, Virtualization (VMware) and networking issues
  • Involve in Building & configuring Laptops, Desktops, Mac OS, Windows/Unix servers, creating and managing Virtual Machines (Oracle VM)
  • Good Understanding ITIL framework and ITSD
  • Deal with Connect wise tool and involve in handling and troubleshooting all type of service requests, Incidents, and changes, Manage and collaborate with team by building process-oriented documentation in SharePoint and IT glue
  • Working on Microsoft Technology at global Administrator level, including O365, MDT, MS Project, Intunes, Windows server 2012 R2,2016 and Exchange Server, DHCP, DNS, IIS servers
  • Working with Bit locker TPM encryption and decryption setting up laptops and by using registry and Group policy editor to block the USB drives as per IT security policy
  • Involved in generation/configuration of SSH-key for password-less remote authentication as well as installing & configuration of GPG, import & export, Public, private key on GPG for the secure exchange of critical software codes.

IT Administrator

Brainotech IT Solutions GmbH
01.2021 - 09.2021
  • Providing high quality and timely Second Line Support to users through our Helpdesk Software Manage Engine Tool and Service Now
  • Logging calls onto helpdesk system and attempting first time fix in all cases
  • Support development and Implementation of new computer projects, Windows 7, 8.1, 10 home, 10 pro and Linux OS, Mac OS / Disc Imaging, warranty support, setting up new starter's accounts and their desks, network cable patching
  • Provide remote assist to clients through RDP, Team Viewer, Any desk, Quick Assist
  • Good working experience on VMware, Office 365 & Security polices, Firewalls, AD server experience, DHCP, DNS, Printers, Files and folder permissions, shared drives, and Group Policy
  • Experience on Symantec email gateway and Mimecast
  • Responsible for monitoring data center systems, navigating multiple operating systems, possessing a working knowledge of hardware, software applications and data center equipment
  • Perform data center equipment installs and maintenance tasks at multiple locations
  • Working on ITIL standards, Excellent understanding of technology infrastructures using Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web-Proxy and Security Audits
  • Good working knowledge on TCP/IP and Network monitoring tools like PRTG to troubleshoot the devices and submit the report to weekly meeting with Internal Team
  • Involving with Cyber essentials audit, Concepts and understanding the Security principles according to client requirement
  • Ability to manage multiple tasks/ projects simultaneously
  • Excellent written & Verbal Communication skills, to regularly update IT Documentation.

IT Analyst

Breezad Online and Media Services Pvt Ltd
07.2017 - 12.2018
  • Installed system updates to address vulnerabilities and reduce security issues
  • Enhanced interfaces to promote better functionality for users
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date
  • Investigated system issues and implemented resolutions to reduce downtime
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

CS Associate

Amazon Development Centre Pvt Ltd
08.2016 - 06.2017
  • Provided technical support to many different clients and IT solutions through phone, live chat and email
  • Working on OTRS Ticketing Tool to handling all type of requests
  • Installed & configured Linux and Windows XP,7,8,10 operating systems in PC's and Laptops
  • Investigated hardware product issues involving materials and software and devised solutions
  • Configured hardware, devices, and software set up new workstations for employees
  • Troubleshot various type of problems via remote and with the support of helpdesk
  • Researched technical issues and provided resolutions promptly and participated in internal audits of a quality management system to maintain standards
  • Strong documentation skills through submitting daily, weekly, and monthly accurate reports to clients
  • Collaborated with our team to other teams to support new network installation and cross-functional solutions in alignment with business strategies
  • Contacted manufacturers and vendors for warranty repairs and replacements.

Education

Master of Science - Computer and Information Sciences

University of Bedfordshire
Luton (London)
06.2019 - 05.2021

Bachelor of Technology - Electrical, Electronics and Communications Engineering

CMR College of Engineering And Technology
Hyderabad
09.2012 - 05.2016

Skills

System monitoring

undefined

Timeline

System Administrator

CTS
10.2021 - 07.2023

IT Administrator

Brainotech IT Solutions GmbH
01.2021 - 09.2021

Master of Science - Computer and Information Sciences

University of Bedfordshire
06.2019 - 05.2021

IT Analyst

Breezad Online and Media Services Pvt Ltd
07.2017 - 12.2018

CS Associate

Amazon Development Centre Pvt Ltd
08.2016 - 06.2017

Bachelor of Technology - Electrical, Electronics and Communications Engineering

CMR College of Engineering And Technology
09.2012 - 05.2016

Similar Profiles

CREATE PROFILE
Crispus Kurumidde