Summary
Overview
Work History
Education
Skills
Timeline
Crissa Liggett

Crissa Liggett

Erie,PA

Summary

I was employed with the number one employer in Erie. Number one insurance consumer policy preferred. I learned all there was to learn about mail and service. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

26
26
years of professional experience

Work History

Mail Services Specialist

Erie Insurance
06.2001 - 04.2023
  • Assisted in process improvement
  • Coordinated bulk mailing projects, ensuring deadlines were met without compromising quality standards.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Kept Erie County and Tennessee agent address and agent numbers updated
  • Sent packages via USPS, UPS and FedEx accordingly to cost and delivery times
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Developed strong working relationships with courier services to ensure timely pickups and deliveries.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Performed routine maintenance on equipment to prevent downtime.
  • Stamped sealed and sorted mail for delivery to other brances.
  • Increased customer satisfaction with timely and accurate mail deliveries.
  • Maintained a clean and organized workspace, ensuring efficient mail handling processes.
  • Collaborated with team members to improve overall productivity in the mailroom.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Assisted with implementing new mailroom systems and training staff to improve operations.
  • Operated postage meters, mail sealers and labeling machines.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Trained new employees on company policies and procedures, fostering a high-performing work environment.
  • Operated postal machines, including postage meters and mail-processing machines.

Lab Technician

West Penn Optical
09.1997 - 06.2001
  • Check job prescriptions
  • Cut lenses utilize computer operated lens cutters

Assemble lens in eye wear

  • Check optical view point
  • Keep tools maintained and order supplies
  • Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
  • Participated in continuing education opportunities to stay current with industry advancements and best practices.
  • Identified areas for process improvement, implementing changes that increased overall lab performance.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.

Education

AIS - Insurance Services

Americas School of Insurance
06.2006

Skills

  • International shipping
  • Production goal setting
  • Mail handling
  • Line Management
  • Staff Development
  • Hand-Eye Coordination
  • Route Management
  • Package handling
  • Handling and sorting mail
  • Equipment Troubleshooting
  • Mail delivery
  • Postal law proficiency
  • Deadline Management
  • Shipping processes
  • Shipment Preparation
  • Customer Service
  • Postal regulations knowledge
  • Problem-solving skills
  • Post office operations
  • Mail distribution
  • Workplace Safety
  • Machine Operation
  • Distribution Services
  • Deadline-oriented
  • Shipping procedures
  • Regulatory Compliance
  • Team Collaboration
  • Mail Sorting

Timeline

Mail Services Specialist - Erie Insurance
06.2001 - 04.2023
Lab Technician - West Penn Optical
09.1997 - 06.2001
Americas School of Insurance - AIS, Insurance Services
Crissa Liggett