Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Crissel Gonzalez

Garland,Tx

Summary

Highly efficient claims associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

EXPERIENCE Claims Associate, Glass Claims

Statefarm
11.2021 - Current
  • Hybrid
  • Reviewed subrogation files and made sure claims met the requirements to legally pursue for the recovery
  • Reviewed claims and all details
  • Assigned claims
  • Responded to demands
  • Wrote negligence and damage arguments
  • Prepared and sent off evidence
  • Communicated with policyholders and other agents
  • Worked varied hours to meet seasonal and business needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Followed up with customers on unresolved issues.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Investigated accidents or incidents to determine cause and extent of damages.
  • Developed and implemented strategies to improve claim processes.

Office Manager

Bearcreek Family Dentistry
10.2019 - 11.2021
  • Manage all business development for one location in Dallas, with 700+patients
  • Directly influence growth of the patient base by developing strong relationships with nearby business, schools and the community..
  • Key Accomplishments:
  • Managed a staff of 20 plus employees and oversaw all office procedures and protocols
  • Recruiting to keep the office fully staffed with zero turn over
  • Significantly increased production year-over-year and increased in house collections
  • Led office to have a very substantial grow month after month for 8 months of about 20% incrementthan the year before

Branch Manager

Confi Seguros
07.2016 - 10.2019
  • Recruited for multiple offices
  • Trained and developed employees
  • Led multiple teams at different locations to best of the bestin market full of competitors, growingand exceeding each sales goal for sales of auto insurance
  • Reversed underperformance of office by managing outunderperforming representatives, identifying and hiring top talent, and motivating the team through frequent communication, coaching, and strategic direction
  • Improved each office 10% year over year....

Education

Dallas Community Colleges

Bachelors of Science - Software Engineering

Western Governors University
Salt Lake City, UT
12.2026

Skills

  • Effective Prioritization Skills
  • Critical Thinking
  • Customer Satisfaction
  • Corporate Regulations
  • Independent Judgement
  • Claims File Management Processes
  • Strong Communication and Interpersonal Skills
  • Familiar with Fraud Statutes
  • Claims Investigations

Certification

Dentrix |CPR certified |Treatment Planning | MCNA/DQ/UHC Pre-Auth Submissions | Paylocity| Recruiting | Relationship Management |P&C License

Languages

Spanish
Native or Bilingual

Timeline

EXPERIENCE Claims Associate, Glass Claims

Statefarm
11.2021 - Current

Office Manager

Bearcreek Family Dentistry
10.2019 - 11.2021

Branch Manager

Confi Seguros
07.2016 - 10.2019

Dallas Community Colleges

Bachelors of Science - Software Engineering

Western Governors University

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Crissel Gonzalez