To obtain an Administrative Assistant / Receptionist / Secretary position utilizing strong Organizational, communication, and customer service skills to support daily operations and Enhance productivity for the company
Overview
6
6
years of professional experience
Work History
Manager
Light & Bright Beauty Center and Spa
09.2024 - Current
Oversee day-to-day operations, ensuring everything runs smoothly and efficiently.
Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service.
Ensure customer satisfaction by addressing client needs and promptly resolving any issues.
Develop and manage the budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability.
Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships.
Manage the supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary.
Regularly evaluate service quality and client satisfaction and make necessary adjustments.
Develop long-term goals and business strategies, identify growth and expansion opportunities, and incorporate industry trends and innovations.
Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene.
Create efficient work schedules for staff and ensure enough staff members are available to meet customer demands.
Assistant Manager/Admin Secretary
Starline
01.2023 - 08.2024
Sourcing and evaluating suppliers.
Negotiating prices and terms with suppliers.
Maintaining supplier relationships and contracts. Monitoring and analysing market trends.
Managing the purchasing process, including requisitions and purchase orders.
Ensuring timely delivery of goods and services. Managing inventory levels and stock control.
Resolving any purchasing-related issues or disputes.
Preparing and tracking budgets for purchasing activities.
Staying up to date with industry developments and regulations.
Overseeing the entire purchasing cycle.
Ensuring compliance with procurement policies and procedures.
Answering emails, calls.
Attending Meetings.
DOCUMENT CONTROLLER
BHS Contracting Trading
09.2022 - 12.2023
Sourcing and evaluating suppliers.
Negotiating prices and terms with suppliers.
Maintaining supplier relationships and contracts. Monitoring and analysing market trends.
Managing the purchasing process, including requisitions and purchase orders.
Ensuring timely delivery of goods and services.
RECEPTIONIST
Nail Style Beauty Center
01.2020 - 12.2022
Attending calls, bookings and scheduling client.
Recreation Receptionist
Holiday Inn Hotel
Assisting clients in recreation department (Pool, Gym, & Spa).
Attending calls and client concerns.
Booking reservation.
Handling Petty Cash.
Maintaining and monitoring activity reports.
Receiving payment and issuing receipt voucher.
Checking inventory of recreation items and stocks.
Supervising recreation area.
Sales Executive
SM Department Store
Acting as a point of contact between customers and companies.
Negotiating terms of sales and agreements and closing sales with customers.
Gathering market and customer information to figure out the customer needs.
Responding to customer queries and resolving their objections to get them to make a purchase.
Advising product developers on improvements to include in forthcoming product developments and discussing special promotions.
Creating proposal documents as part of the formal.
Front Desk Receptionist
Grand Regal Hotel
Answer questions and address complaints.
Answer all incoming calls and redirect them or keep messages.
Receive letters, packages etc. and distribute them.
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Manager at M/S Raj Development Construction (Rajdhani Unnayan Kartripakkha) (RAJUK)Manager at M/S Raj Development Construction (Rajdhani Unnayan Kartripakkha) (RAJUK)