Crista Hatcher

• • Professionalism and Problem-Solving: Resolve escalated issues with professionalism, calm demeanor, and effective problem-solving skills.
• • Collaboration and Communication: Collaborate with internal/external entities and communicate clearly to resolve complex customer issues.
• • Documentation and Feedback: Document interactions accurately and provide actionable feedback to improve processes and customer satisfaction.
• • Training and Support: Train frontline agents and assist with real-time troubleshooting and system/application support.
• • Strategic and Operational Management: Apply corporate initiatives tactically, manage schedule adherence, and oversee escalation lifecycle end-to-end.

staff, leading to higher employee retention rates and better overall performance.

• Receiving, inspecting, inspecting, and inventorying supplies and equipment
• Loading, unloading, storing, issuing, and delivering supplies and equipment
• Securing and controlling weapons and ammunition: Safely securing and controlling weapons and ammunition in security areas
• Performing maintenance: Scheduling and performing preventive and organizational maintenance on weapons
• Operating computers: Operating unit-level computers
• Maintaining automated supply systems for accounting of supplies and equipment

• Develop processes to identify customer problems and resolve them quickly and efficiently.
• Collaborate with employees to resolve work related issues in an appropriate and timely manner.
• Collect information to distribute changes to meet client needs.
• Proficient with web-based applications along with excellent navigation skills.
• Efficiently perform high volume number of calls while delivering exceptional customer satisfaction
• Improved sales abilities and product knowledge on a continuous basis to provide optimal service while achieving monthly quotas

• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Managed a high volume number of calls while resolving customer disputes and inquiries in a timely manner.
• Improved sales abilities and product knowledge on a continuous basis to provide optimal service while achieving monthly quotas.