Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crista Leggett

Austin

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Private Nanny

Laura Alarcon
07.2023 - 05.2024
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Assisted with homework and school projects, fostering a love for learning in the children.

Kennel Technician

Taurus Academy
05.2023 - 08.2023
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases when needed.

Phone Representative

Starwood Hotels & Resorts / Marriot International
11.2017 - 10.2018
  • Responded to customer calls and emails to answer questions about products and services.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Cashier

Ann Taylors
04.2017 - 06.2017
  • Restocked and organized merchandise.
  • Set up new sales displays each week with fresh merchandise.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cashier

Culver's Restaurant
02.2017 - 05.2017
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked and organized merchandise in front.

Assistant Manager

Halloween Express
10.2016 - 11.2016
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Front of House Supervisor

Applebee's Grill + Bar
03.2015 - 12.2015
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Cashier/Cook's Assistant

Dan's Hamburgers
08.2013 - 03.2015
  • Addressed customer needs and made product recommendations to increase sales.
  • Identified and resolved discrepancies and errors in customer orders.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Home School
Austin Tx
04.2017

No Degree - Bioarchaeology And Forensic Anthropology

University of Phoenix
Online
03.2018

Skills

  • Reading Comprehension
  • Customer Service Optimization
  • Knowledge Base
  • Sales Expertise
  • Call Transfers
  • Rewards Tracking
  • Account Management
  • Call Center Operations
  • Resolving Issues
  • Appointment Scheduling
  • Customer Communication
  • Phone Call Answering
  • Facility Laundry and Cleaning
  • Care Monitoring
  • Food Intake Monitoring
  • Daily Logs

Certification

  • bioarchaeology and forensic anthropology

Timeline

Private Nanny

Laura Alarcon
07.2023 - 05.2024

Kennel Technician

Taurus Academy
05.2023 - 08.2023

Phone Representative

Starwood Hotels & Resorts / Marriot International
11.2017 - 10.2018

Cashier

Ann Taylors
04.2017 - 06.2017

Cashier

Culver's Restaurant
02.2017 - 05.2017

Assistant Manager

Halloween Express
10.2016 - 11.2016

Front of House Supervisor

Applebee's Grill + Bar
03.2015 - 12.2015

Cashier/Cook's Assistant

Dan's Hamburgers
08.2013 - 03.2015

High School Diploma -

Home School

No Degree - Bioarchaeology And Forensic Anthropology

University of Phoenix

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Crista Leggett