Crista Milian
San Francisco,CA
Overview
8
8
years of professional experience
Work History
Community Health Worker Intern
Zuckerberg San Francisco General Hospital
San Francisco, CA
09.2023 - Current
- Served as a liaison between healthcare providers and community organizations.
- Provided assistance with completing forms related to public benefits programs.
- Provided information to access financial assistance, legal aid or housing.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with HIPAA regulations related to patient data security.
- Data entry on Epic
Community Health Worker
Homeless Prenatal Program
San Francisco, CA
01.2023 - Current
- Help families find resources they require, such as rental assistance, food, diapers baby items and support with access shelter.
- Community outreach during Friday Distribution and PopUp Village
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Referred patients to community agencies to furnish additional assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly
service. - Facilitating Groups and Classes for Knowing Your Baby and Prenatal Group
- Weekly supervision with the Program Manager
- Input data to Salesforce
Childcare and Support Provider
Compass Family Services
San Francisco, CA
05.2022 - 10.2022
- Distributed Food, Diapers/Wipes, and Hygiene.
- Helped clients find solutions by providing them with referrals
- Created a safe, learning-focused environment for children under care.
- Facilitated Groups and Classes
- Data Entry onto Salesforce
Caregiver
Americare Senior Living
San Francisco, CA
03.2021 - 03.2022
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Lead Residential Counselor
Episcopal Community Services
San Francisco, CA
07.2020 - 03.2021
- Provided direct supervision and instruction to a team of residential counselors.
- Conducted regular staff meetings, orientations, and trainings for new employees.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Communicated with staff to resolve problems with residents
- Deliver meals and assisted residents with laundry pick up and drop off
- Performed regular room checks for cleanliness standards as well as security purposes.
- Responded promptly to any emergency situations that may arise within the residents. This is usually during a daily wellness check and the resident is not responding
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
Childcare Provider
Children's Council of San Francisco
San Francisco, CA
09.2019 - 06.2020
- Provide responsible care for children
- Treat the baby with respect and compassion
- Provide enriching educational activities
- Provide structure and accountability in a compassionate fashion
- Help child with diaper changes as needed
- Maintained effective schedule balance between rest periods, active play and instruction.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Residential Counselor
Tenderloin Housing Clinic
San Francisco, CA
01.2019 - 05.2019
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Made regular rounds to keep residents and areas safe and secure.
- Communicated with staff to resolve problems with residents
- Answered telephones and routed calls or delivered messages.
Front Desk Agent
Stayan Park Hotel
San Francisco, CA
06.2018 - 12.2018
- Booked reservations for individuals, families, and groups as required
- Greeted walk-in guests and guests with reservations when they arrived at the front desk
- Communicated guests' requests and complaints to the appropriate department
- Concierge duties: referred guests to local amenities and venues
- Handled payment processing and provided customers with receipts and proper bills and change.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
Caregiver
Private Care
Daly City, CA
10.2017 - 06.2018
- Streamlined housework and cooking to provide delicious nutritional meals in a safe, clean home
- Assisted with personal care: Bathing and grooming, dressing, toileting, and exercising
- Primary health care: Overseeing medication, prescription usage, and appointment reminder
- Personal supervision: Constant companionship and general supervision
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Lead Pawnbroker
Buy Sell Loan Inc.
San Francisco, CA
12.2015 - 10.2017
- Opened and closed store, counted cash drawers, and made money deposits
- Directed and supervised four salespeople, inventoried and reconciled cash receipts
- Delivered excellent customer service by greeting and assisting each customer
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Checked, organized and displayed inventory attractively to promote patron interest.
Education
CHW Certificate - Community Health Worker
City College of San Francisco
San Francisco, CA05-2024
High School Diploma -
Clovis West High School
Fresno, CA05-2011
Skills
- Organized and Detail-Oriented
- Infant Mortality Reduction
- HIPAA Guidelines
- Report Preparation
- Cultural Competency
- Resource Advocacy
- Salesforce
- Epic System
References
References available upon request.
Timeline
Community Health Worker Intern
Zuckerberg San Francisco General Hospital
09.2023 - Current
Community Health Worker
Homeless Prenatal Program
01.2023 - Current
Childcare and Support Provider
Compass Family Services
05.2022 - 10.2022
Caregiver
Americare Senior Living
03.2021 - 03.2022
Lead Residential Counselor
Episcopal Community Services
07.2020 - 03.2021
Childcare Provider
Children's Council of San Francisco
09.2019 - 06.2020
Residential Counselor
Tenderloin Housing Clinic
01.2019 - 05.2019
Front Desk Agent
Stayan Park Hotel
06.2018 - 12.2018
Caregiver
Private Care
10.2017 - 06.2018
Lead Pawnbroker
Buy Sell Loan Inc.
12.2015 - 10.2017
CHW Certificate - Community Health Worker
City College of San Francisco
High School Diploma -
Clovis West High School
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