Crista Ochoa
Pearland,TX
Summary
Dependable Health Information Specialist with 3-year background in document assessment and quality review. Bilingual go-getter with expertise scanning and indexing medical records to appropriate chart. Enthusiastic and committed to accuracy, with great decision-making skills.
Overview
10
10
years of professional experience
Work History
HIM Specialist
Parallon, HCA Houston Healthcare Pearland
07.2021 - Current
- Successfully completed data requests for research studies or organizational reporting needs without compromising patient confidentiality or privacy regulations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supported revenue cycle management efforts through accurate coding practices that ensured timely reimbursement from insurance providers.
Financial Counselor
Parallon, HCA Houston Healthcare Pearland
01.2019 - 07.2021
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
Customer Service Single Billing Office
Houston Methodist
06.2018 - 12.2018
- Increased revenue collection rates by closely monitoring overdue accounts and implementing timely follow-up procedures.
- Processed payment via telephone with focus on accuracy and efficiency.
- Supported company growth by adapting quickly to changes in software, processes, and workload volumes as needed.
- Reduced payment delays by promptly addressing customer inquiries and resolving disputes professionally.
ER Admitting Registration/Patient Access Rep
Harris Health System, Ben Taub Hospital
07.2014 - 06.2018
- Collected demographic and insurance information from patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Enhanced patient satisfaction by efficiently registering and admitting emergency room patients.
- Assisted with training new ER Registration Representatives, increasing team efficiency and productivity.
Education
Associate of Applied Science - Health Information Technology
Houston Community College
Houston, Texas08.2022
Certificate of Completion in Coding And Analysis - Health Information Technology
Houston Community College
Houston, Texas05.2022
High School Diploma -
Glenda Dawson High School
Pearland, TX06.2012
Skills
- HIPAA and HITECH requirements
- Healthcare Reimbursement
- Health records review
- Healthcare accreditation standards
- Auditing medical records
- Health Information Systems
- ICD-10-CM Coding & Medical Terminology
- Healthcare Data Analytics
- Facility workflow
- MEDITECH EHR Software
- Data Entry
- Analytical Thinking
Timeline
HIM Specialist
Parallon, HCA Houston Healthcare Pearland
07.2021 - Current
Financial Counselor
Parallon, HCA Houston Healthcare Pearland
01.2019 - 07.2021
Customer Service Single Billing Office
Houston Methodist
06.2018 - 12.2018
ER Admitting Registration/Patient Access Rep
Harris Health System, Ben Taub Hospital
07.2014 - 06.2018
Associate of Applied Science - Health Information Technology
Houston Community College
Certificate of Completion in Coding And Analysis - Health Information Technology
Houston Community College
High School Diploma -
Glenda Dawson High School
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