Cristabel Ventura
Brentwood,United States
Summary
Dynamic manager with over 11 years of experience driving teams to achieve significant sales growth and operational excellence. Proven expertise in care plan management and client safety, underscored by a steadfast commitment to compassionate client care and community engagement. Passionate about cultivating an environment that prioritizes patient wellness while implementing innovative strategies to enhance customer satisfaction and productivity. Results-oriented leader dedicated to empowering teams and fostering a culture of excellence in service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
Metro PCS
Brentwood, NY
- Trained new sales staff, improving team performance and enhancing sales outcomes.
- Maintained current knowledge of promotions to boost customer service quality.
- Designed merchandise displays to increase sales and manage inventory effectively.
- Built strong relationships with management and peers to meet sales targets.
- Consulted customers on products, driving sales through effective upselling.
- Streamlined sales processes and mentored new staff, leading to enhanced team performance and consistently surpassed revenue targets for Metro PCS.
HOME HEALTH AIDE
Personal Touch Health Care Apparel Inc.
Central Islip, NY
10.2019 - Current
- Ensure patient hygiene, aiding daily activities; improve care with effective physician updates.
- Transport patients safely to appointments, enhancing mobility and independence.
- Monitor vitals and follow care plans, ensuring safety and well-being with personalized attention.
- Deliver compassionate care to elderly, enhancing quality of life with tailored assistance.
- Streamline mobility support, reducing injury risk and boosting patient comfort.
- Optimized patient care coordination, enhancing communication between healthcare providers and improving overall treatment outcomes for elderly clients.
DELIVERY DRIVER
Smile logistics USA
Shirley, NY
02.2022 - 03.2023
- Efficiently delivered packages, boosting customer satisfaction by 12%.
- Optimized delivery routes for time and fuel efficiency.
- Resolved delivery issues, maintaining high accuracy and reliability.
- Managed cargo documentation, ensuring accurate tracking and reporting.
- Collaborated with team to enhance delivery process efficiency.
- Optimized delivery routes, significantly reducing fuel costs and enhancing on-time performance. Implemented efficient cargo management, boosting overall operational effectiveness.
Front Desk
American Best Eye Glasses
East Northport, NY
02.2021 - 05.2022
- Managing mail, maintaining files, ordering supplies, and handling basic office tasks.
- Scheduling appointments, coordinating meetings, and managing calendars for staff.
- Providing information, resolving issues, and ensuring a positive experience for visitors and callers.
- Maintaining accurate records, updating databases, and handling basic financial transactions.
- Ensuring the reception area is clean, organized, and presentable.
DOCTOR ASSISTANT
All American eye glasses
East Northport, New York
02.2021 - 05.2022
- Assisted doctors in patient care, boosting clinic efficiency and patient satisfaction.
- Conducted eye measurements and frame fittings, enhancing visual health outcomes.
- Coordinated with optometrists to streamline patient flow, reducing wait times.
- Implemented digital appointment system, significantly decreasing no-shows.
- Managed appointments and records, optimizing clinic operations.
- Streamlined patient flow by coordinating with optometrists, reducing wait times and optimizing daily operations for enhanced clinic efficiency.
MANAGER
T-Mobile US Inc.
Brentwood, NY
02.2013 - 10.2019
- Led team to boost sales and efficiency, achieving measurable growth.
- Enhanced sales via market analysis and comprehensive staff training.
- Trained staff for operational adaptability, ensuring smooth workflows.
- Increased profitability with strategic merchandising approaches.
- Improved customer satisfaction by integrating feedback-driven improvements.
- Led strategic market analysis, driving sales growth and team efficiency through targeted task allocation and continuous improvement initiatives.
Education
High School - undefined
Central Islip Senior High School
Central Islip, NY06.2013
Skills
- Compassionate client care
- First aid
- Quality program protocols
- Client safety
- Care plan management
- State regulations
- Team leadership
- Problem solving
- Time management
- Staff recruitment
- Sales growth
- Operational strategy
- Team motivation
- Patient mobility
- Client outreach
- Customer service
- Strong organization
- Insurance verification
- Appointment scheduling
- Follow-up skills
- Patient scheduling
- HIPAA compliance
- Advanced computer skills
LANGUAGES
Spanish (Native)
Certification
Pca
Timeline
DELIVERY DRIVER
Smile logistics USA
02.2022 - 03.2023
Front Desk
American Best Eye Glasses
02.2021 - 05.2022
DOCTOR ASSISTANT
All American eye glasses
02.2021 - 05.2022
HOME HEALTH AIDE
Personal Touch Health Care Apparel Inc.
10.2019 - Current
MANAGER
T-Mobile US Inc.
02.2013 - 10.2019
SALES ASSOCIATE
Metro PCS
High School - undefined
Central Islip Senior High School