Cristal Correas
Dallas,Tx
Summary
Reliable and detail-oriented customer service professional with experience in appointment scheduling, dispatch coordination, and delivery operations. Skilled at managing high-volume calls, supporting clients and team members, and maintaining accurate records. Known for strong communication, problem-solving, and time management skills. Seeking a long-term opportunity with a company where I can contribute to customer satisfaction and grow professionally.
Overview
5
5
years of professional experience
Work History
Appointment Setter
The Enrollment Store
Allen, TX
09.2025 - 11.2025
- Collaborated with 2–3 licensed agents to manage client call lists and coordinate insurance renewal outreach.
- Scheduled 30–50+ customer appointments weekly, ensuring timely follow-ups and proper agent assignment.
- Contacted existing clients to verify information, discuss renewal needs, and book appointments while managing high-volume outbound calls.
- Maintained accurate records of customer interactions, renewal status, and appointment outcomes to support tracking and follow-up.
Dispatcher
Bill Mechanical (Burnett's Staffing)
Carrollton, TX
03.2025 - 06.2025
- Coordinated daily dispatch operations by assigning technicians based on urgency, location, and availability to support efficient service response.
- Prioritized emergency and maintenance calls, helping ensure timely technician arrival and high homeowner satisfaction.
- Communicated with both residents and field technicians to schedule appointments, confirm service needs, and resolve timing conflicts.
- Created and managed service tickets and work orders while applying basic HVAC knowledge to support accurate scheduling and service preparation
Delivery Driver
Groundtastic Logistic Inc
Bellingham, MA
07.2022 - 11.2023
- Delivered 120–180+ packages per shift while following optimized routes to meet strict delivery time windows.
- Maintained consistent on-time performance and accurate scanning procedures to support tracking and customer satisfaction.
- Communicated with dispatch regarding route updates, delays, and delivery issues to ensure efficient daily operations.
- Followed safety procedures and vehicle inspection protocols to maintain reliable service and reduce delivery disruptions.
Delivery Driver
One Town Logistic
Milford, MA
08.2020 - 01.2022
- Executed timely deliveries across assigned routes, maintaining a 99% on-time delivery rate.
- Served as the primary point of contact for customers, addressing questions and ensuring packages were delivered safely and accurately.
- Monitored and reported route efficiency, collaborating with dispatch to improve delivery schedules and reduce delays.
- Assisted in training new drivers on route procedures, safety standards, and delivery documentation.
Education
Completed Course Work Towards Diploma -
Westside High School
Jacksonville, FLSkills
- Telephone etiquette
- Problem-solving
- Customer support
- CRM -Dispatch software
- Microsoft Office (Word, Excel, Outlook)
- Data entry & record keeping
- Team collaboration & coordination with agents/technicians
- Fluent in English & Spanish
Timeline
Appointment Setter
The Enrollment Store
09.2025 - 11.2025
Dispatcher
Bill Mechanical (Burnett's Staffing)
03.2025 - 06.2025
Delivery Driver
Groundtastic Logistic Inc
07.2022 - 11.2023
Delivery Driver
One Town Logistic
08.2020 - 01.2022
Completed Course Work Towards Diploma -
Westside High School