Cristal Diaz
Midvale,UT
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Demonstrated skill managing and driving multiple projects with minimal supervision. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Patient Learning Trainer offering two years of hands-on experience preparing basic and complex training programs, identifying training needs and translating requirements into training. Thorough and coordinated professional with extensive knowledge of learning principles and instructional design theories. Committed to blending humor and multimedia to deliver useful training to employees.
Overview
7
7
years of professional experience
Work History
Universal Banker
Wells Fargo
01.2023 - 12.2023
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Evaluated client financial positions and identified most appropriate banking products.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
Amazon Warehouse Process Assistant
Amazon
02.2021 - 03.2023
- Maximized performance by monitoring daily activities and mentoring team members which led to the production of over 1,000 units/hr with a team of 2 on a work fluctuating shift.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Conducted training and change management processes to improve operations.
- Determined and recommended methods to address improvement opportunities.
- Evaluated performance by analyzing and interpreting data and metrics.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Member Frontline Cashier
Walmart
08.2020 - Current
- Reviewed and resolved differences between accounting information and cash drawer.
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Assisted with purchasing decisions and located merchandise for customers.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Performed cash, card and check transactions to complete customer purchases.
Student Office Assistant
USC East College Prep
09.2019 - 03.2020
- Conferred with educators to identify current classroom concerns and diversify instructional strategies.
- Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
- Updated tracking spreadsheets with latest transfers and testing information.
- Developed team communications and information for meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Drove operational improvements which resulted in savings and improved profit margins.
- Handled calls to address parents' inquiries and concerns.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Took daily attendance
- Supported student learning objectives through personalized and small group assistance.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Gathered and organized files and research papers for internal needs and scholarly publications.
Computer Programming Intern
Caltech Astronomy Department
06.2017 - 08.2017
- Only 12 participants were selected from high school teachers and students based in Pasadena area out of over 120 applications.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Collaborated with product management to design, build and test systems.
- Provided computer programming subject matter expertise to project team members.
- Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance.
- Assessed costs and risks associated with developing new features and products.
- Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
- Wrote highly maintainable, solid code for Python system, forming core framework and earning consistent praise from subsequent developers since initial version.
- Developed team communications and information for meetings.
- Created databases, data entry systems, web forms and other applications for diverse uses.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Led team in delivery of asteroid plotting project, resulting in successful project delivery.
Education
Bachelor of Science - Biomedical Engineering
California State University - Long Beach
Long Beach, CA07.2024
High School Diploma -
USC East College Prep
Los Angeles, CA06.2020
Skills
- Self-disciplined and motivated bilingual customer support specialist who uses advanced language skills in Spanish and English to communicate and listen to needs of customers to help them find solutions for their technological challenges
- Python software proficiency
- Productivity Standards
- Research and Analytical Skills
- Production Deadline Management
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Microsoft Excel
- Microsoft Outlook
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
References
- Kathy Bizek ...... (801) 699-8746
- Song Mom ...... (385) 299-7977
Timeline
Universal Banker
Wells Fargo
01.2023 - 12.2023
Amazon Warehouse Process Assistant
Amazon
02.2021 - 03.2023
Member Frontline Cashier
Walmart
08.2020 - Current
Student Office Assistant
USC East College Prep
09.2019 - 03.2020
Computer Programming Intern
Caltech Astronomy Department
06.2017 - 08.2017
Bachelor of Science - Biomedical Engineering
California State University - Long Beach
High School Diploma -
USC East College Prep
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