Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristal Edwards

Canal Winchester,OH

Summary

Results-oriented Department Lead enthusiastic about improving service quality, team efficiency and bottom-line profitability. First-rate team, schedule, and project manager with exceptional communication and planning abilities. Prepared to leverage 5 years of experience to take on challenging new position at Macy's Backstage.

Overview

8
8
years of professional experience

Work History

Department Lead

Macy's Backstage
11.2019 - Current
  • Facilitated communication between managers and colleagues regarding operational procedures and policies
  • Resolved team complaints in a timely manner by identifying root causes of issues
  • Analyzed existing workflows for efficiency improvements.

Problem Solver

Macy's
01.2023 - 05.2024
  • Documented processes related to problem resolution
  • Created new receipts from match, close, void, or create
  • Identified PO information.

Trainer

Macy's
10.2020 - 12.2022
  • Documented all training activities
  • Provided constructive feedback and positive reinforcement to keep trainees motivated
  • Identified an individual's strengths and weaknesses.

General Warehouse Associate

Macy's
11.2019 - 10.2020

Assistant Account Manager

Cristhian Edwards Transportation LLC.
01.2018 - 12.2018
  • Updated internal databases with current contact information for all key contacts within each account
  • Maintained an organized filing system of paperwork related to each account managed
  • Prepared weekly sales reports summarizing activity levels within assigned accounts.

Customer Service

Cristhian Edwards Transportation LLC.
01.2017 - 12.2017
  • Resolved customer service issues promptly and courteously
  • Assisted Account Managers in managing client relationships
  • Managed customer service issues.

Education

Business Management (AAS) -

Columbus State Community College
Columbus, OH
12.2025

Skills

  • Verbal and written communication
  • Staff Training
  • Problem-Solving
  • Motivational Leadership

Timeline

Problem Solver

Macy's
01.2023 - 05.2024

Trainer

Macy's
10.2020 - 12.2022

Department Lead

Macy's Backstage
11.2019 - Current

General Warehouse Associate

Macy's
11.2019 - 10.2020

Assistant Account Manager

Cristhian Edwards Transportation LLC.
01.2018 - 12.2018

Customer Service

Cristhian Edwards Transportation LLC.
01.2017 - 12.2017

Business Management (AAS) -

Columbus State Community College

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Cristal Edwards