Years of professional customer service experience
Ethan George
Retail
Cherokee,IA
Summary
Im 24 years old. I love working hard and being proud of the job I do. I am generally a very fast learner and have the ability to learn almost any field. I believe in working as a team to better both the work environment and the quality of work we provide. As your employee you can expect from me quality work to the utmost best of my ability, open availability including weekends and holidays, desire to advance and continue furthing my skills and knowledge, and willing to advance and continue learning more and taking on responsibilty when needed. I have been in multiple management roles and consider myself to be a true team oriented worker and leader. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Thank you for taking the time to read this. Hopefully we may discuss more during my interview. Authorized to work in the US for any employer.
Overview
6
6
2
2
Shift Management experience
Work History
Department Lead
VT Industries Inc
04.2022 - 03.2023
- I was in charge of a team dedicated to a fast paced production of high quality doors.
- My job pertains to supervising and coaching team members to perform at top tier quality work in a friendly and challenging environment.
- I have an Expressive management style but can adapt to others as needed.
- This is a fantastic bonus to customer service as I can handle both employee and customers complaints and conflicts quite well, as well as devise plans to better the environment for everyone while striving for good quality and production.
- Communicated with managers of other departments to maintain transparency.
- Introduced new methods, practices, and systems to reduce turnaround time.
Shift Manager
Hardee's
04.2021 - 03.2022
- I worked tirelessly to lead our crew to work quickly, and efficiently, while also maintain top tier quality
- I fully believe in team work and constantly provided ideas for new innovation and quality of life improvements for the company
- During Opening and Closing shifts, I would perform daily cash handling including but not limited to: Counting drawers, Counting money in the Safe, Making sure all monies are accounted for, Depositing the appropriete amount of cash when necessary.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Excelled in every store position and regularly backed up front-line staff.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coached crew members to optimize performance and motivate toward more efficient work.
Temporary Manager
SUBWAY®Restaurants
05.2020 - 05.2021
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional, organized, and safe environment for employees and patrons.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Extrusion Operator
Pure Fishing
05.2019 - 05.2020
- Exemplified positive attitude as team member in dynamic, fast-paced environment and remained composed and professional during complex challenges.
- Met production goals through timely changeover and proper set up of injection molds and workstations.
- Inspected finished products for quality and adherence to customer specifications.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Overnight Stocker
Hyvee groceries
06.2018 - 05.2019
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Checked for outdated and overripe grocery items and removed from inventory.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Answered customer questions and provided detailed product information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Kitchen Overnight Pizza Maker
Casey's General Store
11.2017 - 06.2018
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Communicated with management on food inventory stock to request order placement.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Identified inefficiencies leading to improve productivity.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Crew Member
Kmart, Sears Holding
05.2016 - 05.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High school diploma - undefined
Washington High School
High Performance Management
Western Iowa Tech Community College
Cherokee03.2023
Skills
- Great knowledge of computer skills
- Amazing customer service skills (6 years)
- Drive to work hard for what I am payed Overachiever
- Pallet Jack
- Kitchen Experience
- Cooking
- Load & Unload pallets
- Shift Management (2 years)
- Cashiering
- Store Management Experience (6 months)
- Accurate Money Handling
- Handling Customer Complaints
- Verbal and Written Communication
- 5S Principles
- Delegating Work
- Coaching and Mentoring
- Can learn almost Any field of work
Timeline
Department Lead
VT Industries Inc
04.2022 - 03.2023
Shift Manager
Hardee's
04.2021 - 03.2022
Temporary Manager
SUBWAY®Restaurants
05.2020 - 05.2021
Extrusion Operator
Pure Fishing
05.2019 - 05.2020
Overnight Stocker
Hyvee groceries
06.2018 - 05.2019
Kitchen Overnight Pizza Maker
Casey's General Store
11.2017 - 06.2018
Crew Member
Kmart, Sears Holding
05.2016 - 05.2017
High school diploma - undefined
Washington High School
High Performance Management
Western Iowa Tech Community College
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