David Wong
H.E.B. Grocery
Houston
2
Languages
1
Certification
19
years of professional experience
Dedicated department lead with over a decade of experience in operational management and team development. Expertise in strategic planning, inventory coordination, and fostering employee growth to enhance productivity and customer satisfaction.
Experienced with performing maintenance and repair tasks. Utilizes basic hand and power tools to support skilled tradesmen. Knowledge of safety protocols and routine upkeep ensures consistent, reliable service.
Work History
Department Lead
12 Years 8 Months- Supervised daily operations, ensuring compliance with company policies and standards.
- Implemented process improvements, streamlining workflows and reducing operational bottlenecks.
- Analyzed inventory management processes, optimizing stock levels to meet customer demand.
- Mentored team members, fostering professional development and enhancing productivity.
- Collaborated with cross-functional teams to enhance service quality and customer satisfaction.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Set up displays and trained employees on current promotions.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
General Labor Construction Worker
1 Year 10 Months- Prepared sites by excavating and handling materials to promote safe work environments.
- Conducted routine maintenance on tools and equipment, ensuring optimal performance and reducing downtime on projects.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Constructed concrete forms according to precise specifications.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Mixed and poured concrete for a variety of projects.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Auto Parts Handler
1 Year 3 Months- Operated forklifts and pallet jacks for efficient loading and unloading of auto parts.
- Inspected incoming shipments for quality assurance and accuracy prior to stocking.
- Coordinated with logistics teams to optimize shipping schedules and improve delivery times.
- Maintained safety standards within the warehouse, adhering to company protocols and guidelines at all times.
- Efficiently managed returns processing, inspecting returned items for damages and restocking them accordingly or initiating replacement procedures as needed.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Sales Associate
3 Years 5 Months- Demonstrated technical knowledge of electronics to address customer inquiries effectively.
- Assisted customers with product selection to enhance overall shopping experience.
- Trained new associates on sales techniques and Best Buy systems for improved performance.
- Collaborated with team members to maintain organized merchandise displays and stock levels.
- Implemented promotional strategies to boost seasonal sales and customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma
- Awarded Perfect Attendance
- Honor Roll 1st semester 2006
- Professional Development: HEB Partner Development Series Graduate - May 2015
Skills
Retail management
Customer relations
Inventory coordination
Merchandising
Team development
Operational oversight
Strategic planning
Computer literacy
Computer proficiency
Equipment maintenance
Sales strategy
Communication skills
Accomplishments
Employee of the Month Award - September 2014
Spirit of HEB award - August 2020
#1 in Sales for Cherry Plums for the period $27,000 (up 234% from previous period) in HEB South Region/Houston - June 2022
Lead of the Month - April 2024
#1 Sales Record for Deer Park HEB Produce Dept. $298,000 - January 2025
Lead of the Month - October 2025
Certification
Powered Equipment Certification - June 2026 -27
Food Safety Manager - August 2021 - August 2027
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Department Lead
H.E.B. Grocery
11.2013 - 07.2026Read More
General Labor Construction Worker
A.G.E. Construction
01.2012 - 11.2013Read More
Auto Parts Handler
O'Reilly Auto Parts Distribution Center
10.2010 - 01.2012Read More
Sales Associate
Best Buy
05.2007 - 10.2010Read More
South Houston High School
High School Diploma
Read More