Cristal Franz
Beaverton,OR
Summary
Project Coordinator with a proven track record at Providence, excelling in IT operations oversight and revenue cycle management. Adept at process automation and ensuring documentation accuracy, I leverage communication skills to enhance team collaboration and client relations, driving operational success and optimizing service delivery.
Overview
10
10
years of professional experience
Work History
Project Coordinator
PROVIDENCE HEALTH
06.2023 - Current
- Perform scheduled IT production tasks and monitor automated processes to ensure there is no disruption of IT servers to end users.
- Serve as a liaison to OneIS, EPIC, and Revenue Cycle System Support for the ORC operational team.
- Perform IT tasks for Revenue Cycle business operations.
- Deliver a robust foundation of services, operational support, and technical support.
PATIENT SERVICE SPECIALIST
PROVIDENCE HEALTH
12.2022 - 06.2023
- Managed patient registration process, ensuring accuracy in data entry.
- Entered patient demographic and insurance information into electronic medical record system.
- Verified billable status of patient accounts to optimize revenue cycle management.
PERSONAL BANKER
J.P. MORGAN CHASE
07.2019 - 06.2021
- Developed strong client relationships by assessing financial needs and providing personalized recommendations.
- Informed customers about financial products and services to facilitate informed decisions.
- Oversaw management of client portfolios to maintain satisfaction and promote retention.
LEAD OPERATIONS SPECIALIST
J.P. MORGAN CHASE
04.2016 - 07.2019
- Oversaw daily operations as team lead to ensure optimal performance.
- Created and distributed marketing materials, increasing volunteer participation across multiple markets.
- Executed quarterly audits to prepare for annual branch evaluations.
- Scheduled and planned audit processes to enhance compliance and efficiency.
Education
ASSOCIATE OF GENERAL STUDIES -
PORTLAND COMMUNITY COLLEGE
PORTLAND, OR06.2016
Skills
- Revenue cycle management
- Risk management
- IT operations oversight
- Process automation
- Documentation accuracy
- Bilingual communication
Timeline
Project Coordinator
PROVIDENCE HEALTH
06.2023 - Current
PATIENT SERVICE SPECIALIST
PROVIDENCE HEALTH
12.2022 - 06.2023
PERSONAL BANKER
J.P. MORGAN CHASE
07.2019 - 06.2021
LEAD OPERATIONS SPECIALIST
J.P. MORGAN CHASE
04.2016 - 07.2019
ASSOCIATE OF GENERAL STUDIES -
PORTLAND COMMUNITY COLLEGE