Cristal Grullon
Kissimmee,FL
Summary
Results-driven HR professional with 6 years of experience in high-volume fulfillment operations. Expertise in employee relations, workforce engagement, and enterprise-scale recruiting. Collaborated with leadership to enhance workforce planning and policy compliance. Aiming to leverage extensive HR and recruiting skills in an HR Business Partner role.
Overview
7
7
years of professional experience
Work History
Senior Staffing Administrator
Amazon
Orlando, Florida
01.2022 - Current
- Manage full-cycle recruitment for 500–700 hourly warehouse hires per month
- Partner daily with Operations and Hiring Managers to forecast labor demand and execute workforce hiring plans
- Analyze staffing trends, pipeline metrics, and hiring gaps to ensure business continuity during peak and high-volume periods
- Executed hiring process while ensuring compliance with Amazon policies and onboarding standards
- Collaborated with HR, Workforce Staffing, and Operations to facilitate smooth Day 1 experience for new hires
- Delivered real-time updates and data insights to leadership for informed decision-making
Human Resources Associate Partner
Amazon
01.2020 - 01.2022
- Served as primary point of contact for employee relations, providing guidance on policy interpretation, UPT management, payroll, benefits, and attendance
- Conducted investigations into policy violations, behavioral concerns, and attendance issues, ensuring consistent and compliant resolution
- Partnered with Operations leaders to address performance trends, engagement concerns, and workforce risk areas
- Increased Blue Badge conversion rate from 80% to 97%, strengthening retention and workforce stability
- Coordinated onboarding and orientation processes to ensure associate success and increase retention
- Generated and analyzed reports including missed engagement, attendance metrics, and compliance data to identify trends
- Managed appeals process and implemented improvements to enhance organization and accountability
- Supported 3,000–5,000 associates in a fast-paced fulfillment center environment
Human Resources Engagement Process Assistant
Amazon
01.2019 - 01.2020
- Facilitated Voice of the Associate initiatives, enhancing employee engagement through targeted programming
- Partnered with leadership to address associate concerns, implementing effective action plans for resolution
- Improved weekly engagement completion rates from 70% to 95–100%
Education
Bachelor of Science - Human Resources
University of Central Florida
Orlando, FL01.2021
Bachelor of Science - Biology
Florida International University
Miami, FL01.2019
Skills
- HR Business Partnership
- Adaptability
- Microsoft Office
- Performance & Attendance Management
- Employee onboarding
- Exposure to Employee onboarding
- Salesforce
- Amazon HR Systems (Panorama, MyTime, Salesforce)
- Workforce planning
- Talent Acquisition Strategy
- Employee Engagement Initiatives
- Performance management
- HR metrics
- Engagement Strategy
Languages
Spanish
Native/ Bilingual
Timeline
Senior Staffing Administrator
Amazon
01.2022 - Current
Human Resources Associate Partner
Amazon
01.2020 - 01.2022
Human Resources Engagement Process Assistant
Amazon
01.2019 - 01.2020
Bachelor of Science - Human Resources
University of Central Florida
Bachelor of Science - Biology
Florida International University