GRACE TORRES
Jarrell,TX
Summary
Dynamic Senior Staffing Administrator at Amazon with a proven track record in cross-functional leadership and continuous improvement. Enhanced hiring performance through data-driven strategies, achieving a 7% productivity increase. Skilled in case management and mentoring, I excel at fostering relationships and driving compliance to meet organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Staffing Administrator
Amazon
Pflugerville, TX
06.2023 - Current
- Led planning, execution, and evaluation of high-volume in-person and virtual hiring events to align with labor demands.
- Applied data-driven staffing strategies to enhance hiring performance.
- Utilized NPT, Aqua, Volatility, and Galaxy for informed decision-making on recruitment plans.
- Analyzed candidate escalations, identifying root causes and implementing corrective actions.
- Achieved seven percent productivity increase over four months through improved training initiatives.
- Engaged stakeholders as subject matter expert to enhance employee retention and bridge knowledge gaps.
- Cultivated relationships with external stakeholders via hiring events and streamlined communication channels.
- Provided operational support across Texas, Oklahoma, and Louisiana to alleviate staffing bottlenecks.
Administrative Support Specialist
Amazon
Austin, TX
05.2021 - 06.2023
- Managed driver schedules and route plans for over 300 employees across North America and Canada.
- Conducted bi-weekly meetings with management and stakeholders to reduce routing defects, resulting in savings of $5,000 to $10,000 during peak seasons.
- Created training materials from workplace policies and facilitated training sessions for over 200 employees annually to improve compliance and performance.
- Assisted in preparing logistics reports for management review and informed decision-making.
- Contributed to development of logistics strategies supporting business growth and expansion.
- Engaged in logistics planning and forecasting activities to effectively meet future demand.
- Facilitated cross-functional team meetings to align logistics initiatives with broader business objectives.
Shift Assistant - Operations
Amazon
Austin, TX
08.2020 - 04.2021
- Fostered and maintained a motivating culture enhancing employee effectiveness and success.
- Met daily operational goals in multiple departments simultaneously by task delegation and quick action.
- Led weekly engagement touchpoints with employees and coworkers to identify and eliminate workplace barriers.
- Collaborated proactively with senior leaders to develop solutions for errors in progress, quality control issues, and areas of low productivity within the warehouse.
- Analyzed data from various internal systems and proposed remedial action, to accomplish a percentage of Goldilocks compliance from 8-10% to 25-35% by enforcing employee Rotations.
Education
Bachelor of Science (B.S.) - Human Resource Management
Colorado State University Global Campus
Austin, TX05-2026
Skills
- Case management and compliance monitoring
- Cross-functional leadership
- Mentoring and coaching
- Task prioritization
- Continuous improvement
- HR metrics analysis
Certification
• Texas Licensed Realtor, Adira Homes Group / All City Real Estate, 2022
• Lean Six Sigma (Yellow Belt), 2020
• Lean Six Sigma (Yellow Belt), 2020
Timeline
Senior Staffing Administrator
Amazon
06.2023 - Current
Administrative Support Specialist
Amazon
05.2021 - 06.2023
Shift Assistant - Operations
Amazon
08.2020 - 04.2021
Bachelor of Science (B.S.) - Human Resource Management
Colorado State University Global Campus