Michael Freitas
Burlington,NJ
Summary
Accomplished leader with expertise in talent acquisition and project management, driving strategic initiatives at Amazon. Spearheaded a recruitment center launch, saving $150K annually. Excelled in team leadership, coaching teams to top national rankings in customer experience. Proficient in data analysis, enhancing operational efficiency through innovative financial models.
Overview
5
5
years of professional experience
Work History
Senior Staffing Administrator
Amazon
Greater Philadelphia
04.2025 - Current
- Led 12 staffing associates across three high-volume hiring venues, aligning hiring strategy with organizational goals
- Partnered with site leaders to launch an onsite recruitment center, saving ~$150K annually
- Forecasted labor needs and ensured hiring targets and offer deadlines were met
Customer Experience Manager
Amazon
Langhorne, USA
06.2024 - 04.2025
- Led 100+ employees to launch and scale new sites across PA and NJ
- Executed a full retail site launch in under 7 weeks, including POS and safety processes
- Coached teams to top-3 national rankings in key customer experience metrics
Financial Operations Analyst
Atlantic Green Pro
Mount Holly, USA
06.2021 - 08.2023
- Built financial and inventory models tracking costs, marketing spend, and profitability
- Created an automated inventory system supporting bulk purchasing and reorder forecasting
- Improved operational efficiency through sales, cost, and labor analysis
Education
Bachelor of Science - Business Management
Rowan University
Glassboro, NJSkills
- Performance management
- Talent acquisition
- Project management
- Customer retention
- Data analysis
- Customer service
- Inventory control
- Team leadership
Timeline
Senior Staffing Administrator
Amazon
04.2025 - Current
Customer Experience Manager
Amazon
06.2024 - 04.2025
Financial Operations Analyst
Atlantic Green Pro
06.2021 - 08.2023
Bachelor of Science - Business Management
Rowan University