Cristal Guerrero
Houston
Summary
My career goal in life is to help others, it has always been my drive to work. Majored in Business Marketing, which was one of my main electives and strongest suit in high school. Friendly and reliable with positive attitude and excellent customer service skills. Offering strong communication and organizational skills, eager to learn.
Overview
2
2
years of professional experience
Work History
Cashier
Trendmall
01.2023 - 05.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to enhance store presentation and merchandising efforts.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Store Team Member
Senor 1% Check Cashing
03.2021 - 12.2022
- Assisted customers with check cashing and financial transactions, ensuring accuracy and compliance with regulations.
- Maintained organized cash drawer, balancing daily receipts to prevent discrepancies.
- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Processed customer identification verification efficiently to ensure secure transactions.
- Participated in training new staff on operational procedures and best practices.
- Managed inventory levels of office supplies, ensuring availability for day-to-day operations.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
Education
High School Diploma -
Wisdom High School
6529 Beverly Hill St, Houston, TX 7705706-2019
Skills
- Customer transaction processing
- Cash drawer management
- Point-of-sale operation
- Customer service excellence
- Complaint resolution techniques
- Patience and empathy
- Written and verbal communication
Languages
Spanish
Timeline
Cashier
Trendmall
01.2023 - 05.2023
Store Team Member
Senor 1% Check Cashing
03.2021 - 12.2022
High School Diploma -
Wisdom High School