Karen Johnson
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
10
10
years of professional experience
Work History
Cashier
McDonald's Restaurant
Nashville, TN
11.2025 - 03.2026
- Processed customer transactions efficiently and accurately at a fast-paced environment.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted customers with menu selections and answered questions about food items.
Cashier
Save A Lot
Nashville, TN
12.2024 - 04.2025
- Processed customer transactions efficiently and accurately at a fast-paced environment.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted customers with menu selections and answered questions about food items.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Shift Leader
Checkers Rally's
Nashville, Tn
06.2016 - 08.2022
- Trained new employees on company standards and customer service protocols.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Supervised daily operations to ensure efficient service and team performance.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored food preparation processes for quality and safety compliance.
- Assisted in implementing promotional campaigns to drive sales during events.
- Conducted regular team meetings to communicate goals and expectations clearly.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Evaluated employee performance, delivering individualized feedback and praise.
- Scheduled team members for shifts based on business needs and customer demand.
Cashier
Wendy
Nashville, TN
06.2019 - 06.2022
- Processed customer transactions efficiently and accurately at a fast-paced environment.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted customers with menu selections and answered questions about food items.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled cash, credit, and debit transactions using point-of-sale systems.
- Monitored inventory levels of supplies and reported shortages to management.
- Provided friendly and prompt service to enhance customer experience consistently.
- Followed safety and hygiene standards while preparing food items for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Pearl Cohn High School
Nashville, TNSkills
- Cash handling
- Point of sale operation
- Customer transaction processing
- Inventory management
- Menu knowledge
- Customer service
- Cashier training
- Quality assurance
- Sales promotion support
- Effective communication
- Problem resolution
- Team collaboration
- Attention to detail
- Product recommendations
- Time management
- Cash drawer balancing
- Customer relations
- Currency counting
- Reports and documents
- Receipt handling
- Dependability and reliability
- Daily reporting
- Gift card handling
- Loss prevention
- Loyalty program promotion
- Customer assistance
- Promotions and discounts
- Expense tracking
- Payment collection
- POS system operations
- Retail merchandising
- Reliability and punctuality
- Decision making aptitude
- Cash handling and management
- Transaction handling
- Guest inquiries
- Identification checks
- Written and verbal communication
- Training and onboarding
- Inventory restocking
- Sales techniques mastery
- Multitasking and organization
- Returns processing
- Cash handling expertise
- Complex Problem-solving
Timeline
Cashier
McDonald's Restaurant
11.2025 - 03.2026
Cashier
Save A Lot
12.2024 - 04.2025
Cashier
Wendy
06.2019 - 06.2022
Shift Leader
Checkers Rally's
06.2016 - 08.2022
Pearl Cohn High School