Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristal Hernandez

Loganville,GA

Summary

Adept Fast Food Team Leader with a proven track record at Chick-fil-A, specializing in staff training and development and exceptional customer service. Leveraged strong leadership and fluency in Spanish to enhance team performance and customer satisfaction. Known for resolving complaints with professionalism, significantly boosting employee retention and customer confidence.

Overview

1
1
year of professional experience

Work History

Fast Food Team Leader

Chick-fil-A
12.2023 - Current
  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
  • Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
  • Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
  • Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
  • Strengthened employee retention rates by providing support, guidance, mentoring opportunities for development within fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Resolved customer complaints with professionalism, restoring customer confidence in our service.
  • Participated in ongoing training sessions to stay up-to-date on industry trends and best practices.
  • Managed cash register accurately, facilitating smooth transactions for customers.

Education

No Degree -

Loganville High School
Loganville, GA
05-2026

Skills

  • Staff Training and Development
  • Reliable and punctual
  • Hospitality and accommodation
  • Cash handling proficiency
  • Strong leadership
  • Engaging personality
  • Point-of-sale system operation
  • Late-night shift availability

Languages

Spanish
Native or Bilingual

Timeline

Fast Food Team Leader

Chick-fil-A
12.2023 - Current

No Degree -

Loganville High School
Cristal Hernandez