Cristal Hernandez
Sebring
Summary
Detail-oriented banking professional with extensive experience in Loan documentation, financial operations, and customer service. Proven ability to process and verify loan applications, ensure compliance with financial regulations, and provide exceptional client support. Seeking to transition into a Loan Processing role to leverage expertise in loan processing, underwriting support, and financial data analysis.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Midflorida Credit Union
03.2024 - Current
- Process and verify loan documentation, ensuring compliance with financial regulations and accuracy.
- Assist in preparing mortgage loan application, reviewing credit reports, and verifying income documentation.
- Provide operational support for daily branch activities, including customer transactions and account management.
- Market financial products and services to prospective and existing members.
Assistant Teller Manager
Midflorida Credit Union
05.2021 - 03.2023
- Supervised teller line operations, ensuring efficiency and compliance with financial policies.
- Trained new staff in banking operations, customer service, and financial product knowledge.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
Teller
Midflorida Credit Union
07.2018 - 05.2021
- Processed financial transactions while adhering to security and compliance policies.
- Assisted customers with account management and cross-sold financial products.
- Maintained a fast and courteous service experience, exceeding quarterly sales quotas by 15%-20%.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Title Associate
State Farm Insurance Title Company
06.2014 - 06.2015
- Handled large volumes of title claims and submitted branded vehicle titles .
- Assisted customers in claim processing from origination to finalization.
- Delivered exceptional service in a high-paced and structured environment.
- Conducted comprehensive title searches to maintain accuracy.
Education
Certificate - Administrative Specialist
South Florida State College
Avon Park, FL 05-2012
High School Diploma -
Avon Park High School
Avon Park, FL05-2009
Skills
- Loan Documentation & Processing
- Credit Analysis & Verification
- Financial Data Review
- Customer Financial Guidance
- Microsoft Office Suite
- Sales & Cross-Selling
- Bilingual - Spanish/English
- Loan origination
Timeline
Relationship Banker
Midflorida Credit Union
03.2024 - Current
Assistant Teller Manager
Midflorida Credit Union
05.2021 - 03.2023
Teller
Midflorida Credit Union
07.2018 - 05.2021
Title Associate
State Farm Insurance Title Company
06.2014 - 06.2015
Certificate - Administrative Specialist
South Florida State College
High School Diploma -
Avon Park High School
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