Cristal Lopez
Umatilla,FL
Summary
Proven customer service expert with a track record of resolving issues and enhancing client satisfaction at Total Sleep Management, Inc. Skilled in customer communications and analytical abilities, consistently delivering exceptional service and driving company success. Demonstrates strong problem-solving skills and a commitment to excellence, achieving positive outcomes and reviews.
Overview
5
5
years of professional experience
Work History
Day & Night Operator
Total Sleep Management, Inc.
05.2019 - Current
- Responded to customer requests for products, services, and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by answering questions and responding to inquiries.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Secretary
Tree Lawn Maintenance, Inc.
04.2021 - 09.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained electronic filing systems and categorized documents.
- Maintained daily report documents, memos and invoices.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Trade School - Cosmetology
Lake Technical College
2001 Kurt St, Eustis, FL 3272605-2016
High School Diploma -
Umatilla High School
320 N Trowell Ave, Umatilla, FL 3278405-2015
Skills
- Call handling
- Customer communications
- Call reception
- Customer Complaint Resolution
- Customer Service
- Analytical abilities
- Answering questions
- Goal-Oriented
- Resolving issues
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Mom of two
Providing a healthy & safe environment where they can achieve great education, thrive in great sports, and make sure they receive any medical needs.
Timeline
Secretary
Tree Lawn Maintenance, Inc.
04.2021 - 09.2024
Day & Night Operator
Total Sleep Management, Inc.
05.2019 - Current
Trade School - Cosmetology
Lake Technical College
High School Diploma -
Umatilla High School
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