CRISTAL MARTINEZ
Downey,California
Summary
Hardworking professional bringing many years of experience in sitting at collective bargaining table to resolve conflicts and mediate discussions. Excellent oral and written communication, organizational, and problem-solving skills. Looking to apply knowledge and abilities to challenging new role. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Case Manager
Farar & Lewis
Los Angeles, California
08.2024 - Current
- Developed personalized care plans in collaboration with clients and families.
- Monitored client progress and adjusted care plans as necessary for optimal support.
- Maintained accurate documentation of case notes and service records diligently.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
Lien Negotiator
Jacoby & Meyers
Los Angeles
08.2022 - 08.2024
- Managed communication channels between parties throughout the entire negotiation process.
- Evaluated customer feedback regarding past deals in order to improve future negotiations.
- Familiarity of CMS and DHCS
- Experience drafting lien reduction proposals
- Familiarity with Excel
- Experience drafting final case settlement documents
- Experience using quick books to identify costs
- Familiarity with retainers
Bank Teller
Financial Partners Credit Union
Downey, CA
05.2020 - 05.2024
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Responded and assisted customers with account inquiries and updates.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Client Advisor
LOUIS VUITTON
Beverly Hills, CA
07.2019 - 11.2020
- Independently maintaining sales floor Opening/Closing procedures
- Repairs Media Conference calls Manage off-site inventory.
- Maintained customer and client databases and updated databases periodically.
- Kept confidential client information properly protected and only used for official purposes.
Associate Manager
TUMI
Commerce, CA - California
05.2018 - 03.2020
- Handled over $5,000 in funds each day in fast-paced retail environment.
- Met with each associate to establish realistic monthly sales goals.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Oversaw daily operations, maintenance and administration of various properties.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
Bachelor of Arts - Psychology
Cal State University of Long Beach
Long Beach, CA01-2022
Associate of Science - Psychology
Long Beach City College
Long Beach, CA06.2020
Associate of Science - Social Sciences
Long Beach City College
Long Beach, CA06.2020
Associate of Science - Sociology
Long Beach City College
Long Beach, CA06.2020
Skills
- Contract Negotiation
- Excellent Communication
- Multitasking
- Issue and conflict resolution
- Customer service
- Team management
- Supervision
- Organization
- Relationship development
- Attention to Detail
- Task Prioritization
Affiliations
- Los Angeles County Volunteer of the year, 2013
- Downey City Hall Certificate of Recognition, 2013
Timeline
Case Manager
Farar & Lewis
08.2024 - Current
Lien Negotiator
Jacoby & Meyers
08.2022 - 08.2024
Bank Teller
Financial Partners Credit Union
05.2020 - 05.2024
Client Advisor
LOUIS VUITTON
07.2019 - 11.2020
Associate Manager
TUMI
05.2018 - 03.2020
Bachelor of Arts - Psychology
Cal State University of Long Beach
Associate of Science - Psychology
Long Beach City College
Associate of Science - Social Sciences
Long Beach City College
Associate of Science - Sociology
Long Beach City College