Cristal Medrano
Corona,CA
Summary
Ambitious, open minded, and exudes strong leadership skills. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. High-energy Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
13
13
years of professional experience
Work History
General Store Manager
Amour Vert
Irvine, California
07.2024 - 12.2024
- Forecasted customer demand to set prices or credit terms for goods or services.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Delegated work to staff, setting priorities and goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Developed systems for tracking sales data and analyzing trends in order to maximize profits.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Drafted strategic plans for increasing customer satisfaction levels.
- Implemented successful business strategies to increase revenue and target new markets.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Sales Executive Manager
Macy's
Temecula, CA
11.2022 - 07.2024
- Responsible for overall store metric results day in and day out. Which include customer experience and environment.
- Directly responsible for an inventory of $20M and overall inventory of $65M.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Provided training sessions on product knowledge and sales techniques for new employees.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Collaborated with marketing team to create promotional materials for campaigns.
- Generated qualified leads through cold calling and other sources.
- Set and monitored sales targets for individual team members and the team as a whole.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Store Manager
Sunglass Hut
03.2017 - 11.2022
- $2m store volume responsibility which includes all other store functions and operations
- Build and maintain a strong culture for an outstanding customer experience
- Recruit, train and develop a driven sales team
- Exceed goals regularly, often #1 in region
- Responsible for scheduling, business reviews, monthly employee reviews, and many other operational practices
- Developed a high level team through leadership, constant training, accountability and celebrating my team
- Finished 2020 130% to goal during the pandemic.
Nissan Sales and Leasing Consultant
Riverside Metro Auto Group Nissan
01.2012 - 03.2017
- Product specialist
- Meets goals, stays consistent on sales, provides excellent customer service during every car sale.
Customer Relations Assistant Manager
Riverside Metro Auto Group
01.2012 - 01.2015
- Controls day to day operations of the business
- Including hiring, training, customer relations, building and maintaining clients and associates, ordering from vendors, completing tasks before important deadlines, managing the rental program, controlling inventory, and other various day to day operations.
Education
High school or equivalent -
Paul Mitchell Academy
01.2012
High School Diploma -
Kaiser
Fontana, CA06-2011
Skills
- Customer Relations (12 years)
- Team building (12 years)
- Training (12 years)
- Sales Coaching
- Goals and performance
- Staff Management
- Sales strategy
- Client Development
- Customer Service
- Promotional planning
- Budget development
- Customer relations
- Operations oversight
- Operations management
- Stock management
- Store operations
- Loss prevention
- Inventory control
- Product merchandising
- Team leadership
- Budget administration
- Staff management
- POS systems operations
Additional Information
Executive Sales Manager, excelling in creating and maintaining relations with clients and associates. Has an extensive background in team building, by finding passionate individuals and training them to be highly effective, building a unique culture for an outstanding customer experience. Proficient in all of Microsoft's operating programs and communicates extremely well and able to connect sincerely with gratitude.
Contact
Corona, CA 92883
Languages
2
Awards
- 5 Star Dealership Award
- Awarded Top Dealership in Riverside County
- Promoted and received over $30,000 in donations for cancer research
- Riverside County Sheriff's Department Metal of Courage Award sponsor
- Donates time consistently to make a difference in the community (involved with schools, hospitals, senior homes, wheels on meals, mentoring, toy drive, food drive, and other various contributions)
Skills
Timeline
General Store Manager
Amour Vert
07.2024 - 12.2024
Sales Executive Manager
Macy's
11.2022 - 07.2024
Store Manager
Sunglass Hut
03.2017 - 11.2022
Nissan Sales and Leasing Consultant
Riverside Metro Auto Group Nissan
01.2012 - 03.2017
Customer Relations Assistant Manager
Riverside Metro Auto Group
01.2012 - 01.2015
High school or equivalent -
Paul Mitchell Academy
High School Diploma -
Kaiser