Cristal Mendez
Odessa,TX
Summary
Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Case Management Social Worker
Texas Health And Human Services
07.2016 - Current
- Established ongoing clinical relationship with clients, evaluating progress, performing follow-up after referrals and continuing assessments to adjust treatment plans.
- Participated in ongoing supervision, reflecting on practice and seeking guidance from supervisors for professional growth.
- Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
- Managed a diverse caseload effectively by prioritizing tasks based on urgency while maintaining attention to detail and accuracy in documentation.
- Trained new staff members on case management best practices, contributing to an improvement in overall team performance.
- Enhanced communication between clients and service providers, ensuring timely access to resources and support.
- Delivered quality case management services within a high-stress environment, consistently meeting deadlines and maintaining professionalism under pressure.
- Provided and documented patient's ongoing care in accordance with policies and board of social work standards.
- Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, and healthcare services.
Cleek
Caprock Home Health Services
04.2014 - 07.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Education
GED -
Fabens High School
Fabens, TX05.2006
Skills
- Home Visits and Inspections
- Staff education and training
- Safety Checks
- Assessment skills
- Great Interpersonal Skills
- Ability to transfer weights of 50
- Bilingual
Languages
Spanish
English
Timeline
Case Management Social Worker
Texas Health And Human Services
07.2016 - Current
Cleek
Caprock Home Health Services
04.2014 - 07.2016
GED -
Fabens High School
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