Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessenia Cruz

Framingham,MA

Summary

Knowledgeable Case Manager experienced in coordinating care for 30 individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case manager position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Case Management Social Worker

SMOC
11.2022 - Current
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Oversaw housing plans for over 26 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Tracked and monitored rental payments for 26 clients.
  • Sought out affordable housing options and residences for people in need.
  • Maintained database of housing resources, landlords and management companies.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Provided support to social service clients in navigating available resources.
  • Assisted in developing grant proposals to support social service initiatives.

Housing Specialist

SMOC
11.2022 - 03.2023
  • Oversaw housing plans for over 15 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Sought out affordable housing options and residences for people in need.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Maintained database of housing resources, landlords and management companies.
  • Helped clients find permanent or temporary housing.
  • Assisted applicants in filling out housing applications and verifying assets.

Personal Care Assistant

Tempus Unlimited
02.2004 - 03.2021
  • Scheduled and accompanied clients to medical appointments.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands, and household chores.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Planned activities to encourage movement, stretching and strength building.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.

Volunteer

Framingham Womans Prison
01.2010 - 01.2020
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Developed construction skills by participating in several home builds.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Education

GED -

Worcester Technical High School
Worcester, MA
01.1999

Skills

  • Care Coordination
  • Family Education
  • Client Advocacy
  • Chronic Disease Management
  • Referral Coordination
  • Needs Assessment
  • Group Therapy
  • Records Management
  • Patient Support
  • Community Outreach
  • Performance Tracking
  • Individualized Counseling
  • Case Management
  • Case Planning
  • Patient Assessment
  • Social Work
  • Home Visits and Inspections
  • Crisis Intervention
  • Decision-Making
  • Utilization Management
  • Data Entry and Analysis
  • Patient Management
  • Court Mandated Reporter

Timeline

Case Management Social Worker

SMOC
11.2022 - Current

Housing Specialist

SMOC
11.2022 - 03.2023

Volunteer

Framingham Womans Prison
01.2010 - 01.2020

Personal Care Assistant

Tempus Unlimited
02.2004 - 03.2021

GED -

Worcester Technical High School

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Jessenia Cruz