Cristal Myler
Casselberry
Summary
My objective is to make a career jump and start a new journey as a medical coder.
I have had a lot of experience in many different fields of work, I am always wanting to learn more, but one thing I pride myself on is my resilience and ability to adapt. The different jobs I have had and excelled at is evidence of that adaptability. I am also very attentive to detail which is something I used often in working as a veterinary technician. I will always want to work in a job that serves the community and working in Health Information Management is a great example of serves to the community.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Theatre Usher
Concessions Cashier
Box Office Cashier
Shift Leader
Veterinary Assistant
Small Business Owner
Office Manager
Little Slice of Ocean LLC
01.2018 - Current
- Inventory and cost of goods.
- Bank account management/Bookkeeping.
- Profits and loss management.
- Contract writing.
- Social media management.
- Taxes/Business and wholesale license management.
- Client acquisition and repour building
- Sales and marketing.
- Business Ownership
Veterinary Technician
Blue Pearl Pet Hospital
Maitland, FL
03.2015 - 11.2019
- Assisted in administering medications and vaccinations to animals under veterinary supervision.
- Prepared and maintained surgical instruments and equipment for procedures efficiently.
- Monitored patient vital signs during anesthesia and recovery phases to ensure safety.
- Educated pet owners on proper care, nutrition, and preventive health measures effectively.
- Collected samples for laboratory testing and ensured accurate record-keeping of results.
- Trained new staff on standard operating procedures and best practices in animal care.
- Developed streamlined processes for inventory management of medical supplies and pharmaceuticals.
- Led initiatives to enhance client communication, improving overall customer satisfaction in services provided.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
- Educated pet owners on preventative care, significantly reducing incidence of common diseases.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Assisted in dental procedures, contributing to overall oral health of patients.
- Implemented new system for tracking patient vaccinations, resulting in better compliance with vaccination schedules.
- Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
- Provided emergency care for injured animals, significantly reducing recovery time.
- Developed training program for new technicians, enhancing skill set and efficiency of clinic team.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
- Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
- Participated in community outreach programs, raising awareness on animal health and safety.
- Enhanced clinic reputation through exceptional customer service and care for animals.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Educated clients on nutrition, preventive health and other animal care.
- Performed dental cleanings using ultrasonic scaler.
- Assisted veterinarians with radiographs and ultrasounds.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Designed and created client education materials and marketing materials for hospital services.
Usher, Concesion Cashier, Box Office Cashier, Shift Lead
Amstar
01.2006 - 01.2009
- Managed staff schedules and positions for each shift.
- Money drops and bank balancing.
- Inventory counts.
- Customer service.
- Time management.
- Working in a fast-paced environment.
- Movie Theater
Phone and Cashier Service
Papa Joes
01.2006 - 01.2008
- This is where I first learned phone etiquette and professional customer service.
- Learned how to balance a bank and handle transactions appropriately.
- I learned how to multitask and manage my time to accommodate the customer’s needs.
- Memorization of all details as well as costs associated with the items of a menu.
- Restaurants
Phone and Cashier Service
Hugry Howies
01.2005 - 01.2006
- This is where I first learned phone etiquette and professional customer service.
- Learned how to balance a bank and handle transactions appropriately.
- I learned how to multitask and manage my time to accommodate the customer’s needs.
- Memorization of all details as well as costs associated with the items of a menu.
- Restaurants
Veterinary Technician and Receptionist
Banfield Pet Hospital, ShotVet, AVS/Blue Pearl Pet Hospital
01.2009 - 2020
- Assisted in administering medications and vaccinations to animals under veterinary supervision.
- Prepared and maintained surgical instruments and equipment for procedures efficiently.
- Monitored patient vital signs during anesthesia and recovery phases to ensure safety.
- Educated pet owners on proper care, nutrition, and preventive health measures effectively.
- Collected samples for laboratory testing and ensured accurate record-keeping of results.
- Trained new staff on standard operating procedures and best practices in animal care.
- Developed streamlined processes for inventory management of medical supplies and pharmaceuticals.
- Led initiatives to enhance client communication, improving overall customer satisfaction in services provided.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
- Educated pet owners on preventative care, significantly reducing incidence of common diseases.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Assisted in dental procedures, contributing to overall oral health of patients.
- Implemented new system for tracking patient vaccinations, resulting in better compliance with vaccination schedules.
- Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
- Provided emergency care for injured animals, significantly reducing recovery time.
- Developed training program for new technicians, enhancing skill set and efficiency of clinic team.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
- Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
- Participated in community outreach programs, raising awareness on animal health and safety.
- Enhanced clinic reputation through exceptional customer service and care for animals.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Educated clients on nutrition, preventive health and other animal care.
- Performed dental cleanings using ultrasonic scaler.
- Assisted veterinarians with radiographs and ultrasounds.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Designed and created client education materials and marketing materials for hospital services.
Veterinary Practice Manager
Urgent Vet
Ocoee, FL
2020 - 2021
- Oversaw daily operations, ensuring high-quality patient care and clinic efficiency.
- Developed and implemented staff training programs, enhancing team performance and service delivery.
- Managed scheduling and inventory systems, optimizing resource allocation and reducing waste.
- Coordinated client communications, improving client satisfaction and retention rates.
- Analyzed financial reports to identify trends, driving cost-effective decisions for practice growth.
- Led compliance initiatives, ensuring adherence to regulatory standards and best practices in veterinary care.
- Mentored junior staff members, fostering a collaborative work environment focused on professional development.
- Streamlined administrative processes, increasing operational efficiency and reducing turnaround times for services.
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Established partnerships with local animal shelters, providing discounted services and fostering community engagement.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Managed financial operations, ensuring budget adherence and maximizing practice profitability.
- Established a comprehensive employee training program to enhance staff knowledge and skills across various aspects of veterinary practice management.
- Increased overall client satisfaction rates by implementing targeted customer service initiatives tailored specifically toward each unique demographic within our community base.
- Oversaw the design and implementation of a new office layout that increased workspace functionality and improved overall workflow efficiency.
- Implemented a preventive care program to educate clients on the importance of routine checkups and vaccinations, resulting in healthier pets and increased repeat business.
- Improved patient care by implementing streamlined processes for appointment scheduling and treatment followups.
- Negotiated contracts with vendors for cost-effective procurement of supplies, equipment, and services necessary for daily operations at the clinic.
- Implemented electronic medical records system for better organization of patient information and improved efficiency.
- Streamlined inventory management system to reduce waste and maintain optimal supply levels.
- Enhanced the quality of veterinary care by staying current on industry trends and best practices through continuing education courses.
- Developed marketing strategies to promote the practice''s services, attracting new clients and increasing overall revenue.
- . Expanded range of offered services by adding new treatment options such as acupuncture, chiropractic care, and physical therapy for pets.
- Communicated with patients, ensuring that medical information was kept private.
- Developed policies and procedures for effective pharmacy management.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Collaborated with store manager to maintain daily operations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patient's owners in effort to provide most effective medical advice.
- Discussed medical histories with patient's owners in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and owners to assess and meet individual needs.
Phone and Cashier Service
Papa Joes Pizza
Lake Mary, FL
2006 - 2008
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register, ensuring balanced drawers at the end of each shift.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of work area to enhance customer experience.
- Trained new employees on cash handling procedures and customer service best practices.
- Recommended menu items to customers, boosting sales through effective communication skills.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Pine Ridge High School
05-2008
Medical Billing and Coding Program - undefined
Seminole State College
08-2026
Skills
- Flexibility
- Workflow management and Attention to detail
- Code assignment research and medical record abstracting
- Anatomy and Medical terminology
- ICD-10-CM, CPT, ICD-10-PCS coding
- Hospital inpatient and outpatient procedural and diagnostic coding
- Microsoft Excel, Word processing software
- Medical recordkeeping, maintenance, review, and accuracy
- Patient information and data verification
- Interpersonal communication
Accomplishments
Maintained the President's list from the start of the Medical Billing and Coding Program to the end of it.
Certification
CCS
Timeline
Office Manager
Little Slice of Ocean LLC
01.2018 - Current
Veterinary Technician
Blue Pearl Pet Hospital
03.2015 - 11.2019
Veterinary Technician and Receptionist
Banfield Pet Hospital, ShotVet, AVS/Blue Pearl Pet Hospital
01.2009 - 2020
Usher, Concesion Cashier, Box Office Cashier, Shift Lead
Amstar
01.2006 - 01.2009
Phone and Cashier Service
Papa Joes
01.2006 - 01.2008
Phone and Cashier Service
Hugry Howies
01.2005 - 01.2006
Medical Billing and Coding Program - undefined
Seminole State College
Theatre Usher
Concessions Cashier
Box Office Cashier
Shift Leader
Veterinary Assistant
Small Business Owner
Veterinary Practice Manager
Urgent Vet
2020 - 2021
Phone and Cashier Service
Papa Joes Pizza
2006 - 2008
High School Diploma -
Pine Ridge High School