Cristal Olson
Gilbert,Arizona
Summary
Motivated Personal Banker enthusiastic about cultivating strong customer and community relationships. Sales expert familiar with bank regulations and best practices. With strong communication skills, sales experience, and extensive knowledge of the banking industry, astute Teller is capable of providing well-rounded customer service. With hands-on experience, eager to learn new skills and advance knowledge.
Overview
14
14
years of professional experience
Work History
Relationship Banker
Bank of America
Phoenix, AZ
03.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
Associate banker
Chase
Gilbert, AZ
11.2017 - 02.2022
- Provided product and service information to customers
- Was in charge of opening and closing the store, as well as counting cash drawers and making bank deposits
- Shared product knowledge with customers while making personal recommendations
- Processed all sales transactions in a timely and accurate manner.
Floating Teller
OneAZ Credit Union
Gilbert, AZ
05.2015 - 09.2017
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Answered calls to help customers with their questions and concerns
- Solved issues, improved operations, and provided excellent customer service.
Teller Specialist
Desert Schools Federal Credit Union
Phoenix, AZ
02.2011 - 04.2015
- Greeted customers with enthusiasm and provided dedicated service throughout the transaction, increasing bank satisfaction ratings
- Followed all procedures involving financial and customer information to avoid possible data breaches and misuse
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Looked for sales opportunities and referred customers to financial services branch partners
- Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions
- Bilingual
- Fluent in Spanish
- It‘s my native language
- Additional Information
Education
Associate Degree In Nursing - Billing And Coding
Colorado University
Denver, CO08.2012
High School -
Summit high school
Phoenix, AZ01.2004
Skills
- Creative thinking
- Compliance
- Banking laws and regulations
- Consumer banking specialist
- Teller background
- High level of accuracy
- Cheerful
- Team building
- Goal-oriented
- Cash handling expertise
- Self-sufficient
- Cash Handling
- Bilingual Spanish fluent
Additional Information - Languages
Spanish, Fluent, It's my native language.
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bank of America
03.2022 - Current
Associate banker
Chase
11.2017 - 02.2022
Floating Teller
OneAZ Credit Union
05.2015 - 09.2017
Teller Specialist
Desert Schools Federal Credit Union
02.2011 - 04.2015
High School -
Summit high school
Associate Degree In Nursing - Billing And Coding
Colorado University