Cristal Reyes
Bakersfield,CA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Behavioral health peer specialist position to help launch career while achieving company goals. Dedicated employee known for punctuality, pursuing employment options where excellence customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
Work History
Cosmetologist
The Nail Boutique
Bakersfield, CA
04.2019 - 12.2023
- Engaged in positive interactions with clients, ensuring memorable customer experiences and fostering client loyalty.
- Demonstrated proficiency in managing appointments through electronic scheduling software program.
- Maintained effective working relationships.
- Collaborated with community professionals in the beauty industry to ensure consistent client care.
- Monitored and assessed client activities to determine the impact of nail enhancements.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
- Actively listened and responded empathetically when interacting with clients.
Call Center Representative
Conduent Call Center
Bakersfield, CA
11.2017 - 06.2019
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed routine troubleshooting and network monitoring.
Person in Charge
Panda Express
Bakersfield, California
10.2015 - 09.2017
- Structured HR consulting services to support clients during organizational developments and changes.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured accurate calculations of customer meal bills and food inventory cost.
Education
Cosmetologist License - Cosmetology Education
Milan Institute of Cosmetology
Bakersfield, CA03-2019
High School Diploma -
East Bakersfield High School
Bakersfield, CA05-2014
Some College (No Degree) - Small Business Administration And Management
California University of Bakersfield
Bakersfield, CASkills
- Coping skill development
- Mentoring abilities
- Active Listening
- Positive environment facilitation
- Effective collaboration and interaction
- Administrative Procedures
- Empathy and Compassionate Care
- Business Intelligence
- Self Motivation
- Relationship Building
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cosmetologist
The Nail Boutique
04.2019 - 12.2023
Call Center Representative
Conduent Call Center
11.2017 - 06.2019
Person in Charge
Panda Express
10.2015 - 09.2017
Cosmetologist License - Cosmetology Education
Milan Institute of Cosmetology
High School Diploma -
East Bakersfield High School
Some College (No Degree) - Small Business Administration And Management
California University of Bakersfield
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