Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Generic

Cristal Rodriguez

Customer Service Associate
5673 Pittman Grove Church Rd, Raeford,NC

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

6
6
years of professional experience

Work History

Senior Sales Associate

The Exchange-AAFES
Rose Barracks, Vilseck, Germany
12.2017 - 09.2020
  • Trained 12 employees on company policies, customer acquisition strategies and successful sales techniques.
  • Developed and maintained knowledge of current sales and promotions.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Provided exceptional customer service to foster client loyalty and satisfaction.

Food Court Supervisor

The Exchange-AAFES
Fort Irwin, CA
06.2015 - 08.2017
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Controlled food costs and managed inventory.

Pizza Delivery Driver

Pizza Hut
Fort Irwin, CA
02.2015 - 05.2015
  • Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Anticipated customers' questions and complaints and skillfully handled concerns.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Food Service Worker

Burger King
Fort Irwin, CA
09.2014 - 02.2015
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Utilized POS system to receive and process food and beverage orders.

Education

Associate of Applied Science - Accounting And Finance

Fayetteville Technical Community College
Fayetteville, NC
12.2024

Associate of Arts - General Studies

Fayetteville Technical Community College
Fayetteville, NC
Current

Skills

  • Client Relationship Management
  • Customer Service
  • Multitasking Strengths
  • Correcting Discrepancies
  • Account Management
  • Customer Experience Management

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Sales Associate

The Exchange-AAFES
12.2017 - 09.2020

Food Court Supervisor

The Exchange-AAFES
06.2015 - 08.2017

Pizza Delivery Driver

Pizza Hut
02.2015 - 05.2015

Food Service Worker

Burger King
09.2014 - 02.2015

Associate of Applied Science - Accounting And Finance

Fayetteville Technical Community College

Associate of Arts - General Studies

Fayetteville Technical Community College
Cristal RodriguezCustomer Service Associate