Summary
Overview
Work History
Education
Skills
Timeline
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Cristal Sanchez

Lehigh Acres,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I bring a positive, energetic attitude to my work establishment whether I am in a position of leadership, or a team member.

Overview

4
4
years of professional experience

Work History

Manager - Business Operations

Cavo Lounge
03.2023 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed VIP Reservations and ensured a pleasant experience was enjoyed by guests.
  • Organized and helped with collaborative events between local groups and liquor reps.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.

Regional Operations Manager

Nectar Lab
03.2022 - 02.2023
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Traveled to 3 locations per week to manage each store and perform reviews of individual managers and employees.
  • Developed processes to save on costs and prevent losses.
  • Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
  • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Operations Manager

Nectar Lab
05.2020 - 07.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Interacted well with customers to build connections and nurture relationships.

Team Member

Nectar Lab
01.2020 - 05.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

State Esthetician’s License -

Sunstate Academy
Fort Myers, FL
07.2020

Associate of Arts - Accounting And Business Management

Florida SouthWestern State College
Fort Myers, FL
05.2020

High School Diploma -

North Fort Myers High School
North Fort Myers, FL
05.2017

Skills

  • Operational Efficiency
  • Productivity Improvement
  • Effective Communication
  • Decision-making capabilities
  • Excellent oral and written communication
  • Relationship building and management
  • Operations Management
  • Social Media Promotion
  • Conflict Mediation
  • Teamwork and Collaboration
  • Employee Motivation
  • Goal Setting
  • Inventory Tracking and Management
  • Schedule Management
  • Delegating Work
  • Quality Assurance

Timeline

Manager - Business Operations

Cavo Lounge
03.2023 - 04.2024

Regional Operations Manager

Nectar Lab
03.2022 - 02.2023

Operations Manager

Nectar Lab
05.2020 - 07.2022

Team Member

Nectar Lab
01.2020 - 05.2020

State Esthetician’s License -

Sunstate Academy

Associate of Arts - Accounting And Business Management

Florida SouthWestern State College

High School Diploma -

North Fort Myers High School

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Cristal Sanchez