Cristal Tapia

Santa Rosa,CA

Summary

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

years of professional experience

Work History

Host, To Go Specialist, Foodrunner

Chili's Restaurant

05.2024 - Current

Greeted and seated guests, ensuring prompt service and positive dining experiences.
Provided menu information, answering questions to enhance guest satisfaction.
Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Delivered food orders promptly to tables, ensuring high customer satisfaction.

Busser

Cafe Mimosa

10.2022 - 10.2023

Cleaned and sanitized dining areas to ensure a welcoming environment for guests.
Monitored dining room cleanliness, promptly addressing spills or clutter to optimize guest experience.

Education

Roseland University Prep

Santa Rosa, CA

Skills

Customer service
Team collaboration
Multitasking proficiency

Effective time management
Flexible and adaptable
Team player mentality

Timeline