Cristal Terrones
Pacoima,CA
Summary
The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Instructor
FirstSteps For Kids
Calabasas, CA
02.2024 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Volunteer in Kids Ministry Coordinator
Iglesia El Remanente
Panorama City, CA
01.2021 - Current
- Managed social media accounts associated with the organization's mission statement.
- Supported teachers in creating fun learning experiences through hands-on activities.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Provided a safe, secure and nurturing environment for children to learn and play in.
Customer Service/Clerk/Pharmacy Technician
Science Pharmacy
North Hollywood, CA
04.2018 - 02.2024
- Prepared and maintained records of receipts and purchases using a variety of computer formats
- Maintained and cleaned equipment, work areas and shelves
- Answered telephone inquiries and assisted with there pharmacy needs
- Costumer service support while dispensing prescriptions
- Filled and processed prescriptions time accordingly
- Answered phone calls
- Filed prescriptions
- Receiving prescriptions and checking their validity
- Processing prescriptions electronically and ensuring all information is complete and accurate
- Selecting the appropriate medicine and measuring dosages to fill prescriptions
- Answering phone calls and assisted with costumer service in front desk as needed
- Contacted doctors to verify prescriptions as needed
- Packing and unpacking incoming stock.
Police Officer
LAPD
Los Angeles, CA
09.2017 - 02.2018
- Patrols the streets on foot or in a radio car
- Answers calls and complaints requesting police assistance
- Conducts patrols in specific areas in response to problems identified by community residents
- Conducts preliminary investigations
- Interviews witnesses and suspects to obtain information for reports
- Determines the facts from information available at the scene of a crime and writes reports containing the facts for use in follow-up investigations
- Issues citations and warnings to violators.
Costumer Service Rep/ Lead Pharmacy Tech
Science Pharmacy
Sun Valley, CA
01.2013 - 08.2017
- Prepared and maintained records of receipts and purchases using a variety of computer formats
- Maintained and cleaned equipment, work areas and shelves
- Answered telephone inquiries and assisted with there pharmacy needs
- Costumer service support while dispensing prescriptions
- Filled and processed prescriptions time accordingly
- Answered phone calls
- Filed prescriptions
- Receiving prescriptions and checking their validity
- Processing prescriptions electronically and ensuring all information is complete and accurate
- Selecting the appropriate medicine and measuring dosages to fill prescriptions
- Answering phone calls and assisted with costumer service in front desk as needed
- Contacted doctors to verify prescriptions as needed
- Packing and unpacking incoming stock.
Administrative Manager/Receptionist
1st Choice Dental
North Hollywood, CA
01.2011 - 01.2013
- Greeting all visitors
- Transferring calls as necessary
- Scheduling and managing patient appointments
- Answering calls
- Supervising the day-to-day operations of the administrative department and staff members
- Hiring, training, and evaluating employees and taking corrective action when necessary
- Developing, reviewing, and improving administrative systems, policies, and procedures.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ06-2026
Skills
- Administrative Support
- Bookkeeping
- File Maintenance
- Database Entry
- Cash Management
- Expense Reports
- Proficient in Technology
- Confidentiality
- Administrative Tasks
- Verbal and Writing Communication
- Inbound and Outbound Calling
- Positive and Professional
Languages
Spanish
Native or Bilingual
Certification
NCI certified
Timeline
Instructor
FirstSteps For Kids
02.2024 - Current
Volunteer in Kids Ministry Coordinator
Iglesia El Remanente
01.2021 - Current
Customer Service/Clerk/Pharmacy Technician
Science Pharmacy
04.2018 - 02.2024
Police Officer
LAPD
09.2017 - 02.2018
Costumer Service Rep/ Lead Pharmacy Tech
Science Pharmacy
01.2013 - 08.2017
Administrative Manager/Receptionist
1st Choice Dental
01.2011 - 01.2013
Bachelor of Science -
University of Phoenix