Summary
Overview
Work History
Education
Skills
Timeline
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Cristal Franz

Beaverton,OR

Summary

Comfortable in fast-paced environments. Valuable team player. Expertise in production planning, scheduling and collaboration with staff. Personable communicator with focus on working with various personality types effectively.

Overview

7
7
years of professional experience

Work History

Production Coordinator

Providence Health Care
06.2023 - Current
  • Perform scheduled IT production tasks and monitor automated process to ensure there is no disruption of IT serveries to End Users
  • Serve as a liaison to OneIS, EPIC, or Revenue Cycle System Support for ORC operational team
  • Perform IT tasks for Revenue Cycle business operations
  • Deliver a robust foundation of services, operational, and technical support and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise

Patient Service Specialist

Providence Health & Services
12.2022 - 06.2023
  • Managed patient registration process, confirming data accuracy and completeness.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Ensured patients had clean billable accounts.

PERSONAL BANKER
07.2019 - 06.2021
  • Experienced reaching out to clients over the phone
  • Built relationships with clients while discovering financial needs and making recommendations tailored to our clients
  • Focused on maintaining high levels of accuracy and efficiency, as well navigating through ambiguous situations effectively, and meeting scorecard and operational goals
  • Followed all Federal regulations to ensure my branch passed all audits
  • Manager on duty
  • Processed loan applications

LEAD ASSOCIATE OPERATIONS SPECIALIST

Chase Bank
04.2016 - 07.2019
  • Acted as a team lead and coach overseeing daily operations
  • Served as first point of contact for escalated and special matters
  • Bolstered volunteer participation market wide by creating marketing materials and sending them out to hundred of employees
  • Scheduled, planned, and executed quarterly audits in preparation for end of year audit
  • Followed strict banking procedures and adhered to federal regulations with money handling and banking operations of confidential information

Education

Associate of General Studies -

Portland Community College
Portland, OR
06.2016

Skills

  • Bilingual
  • Cold Calls
  • Service Risk Management
  • Assignment Delegation
  • Creative Solutions
  • Accuracy and Efficiency in Documentation

Timeline

Production Coordinator

Providence Health Care
06.2023 - Current

Patient Service Specialist

Providence Health & Services
12.2022 - 06.2023

PERSONAL BANKER
07.2019 - 06.2021

LEAD ASSOCIATE OPERATIONS SPECIALIST

Chase Bank
04.2016 - 07.2019

Associate of General Studies -

Portland Community College

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Cristal Franz