Summary
Work History
Education
Skills
Familiarwith
Timeline
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Cristel Dubois

Phoenix,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Customer Satisfaction Service Manager

Crevier BMW New and Used Car Dealership
Costa Mesa, California
  • Resolving customer issues regarding automobile transactions in the sales, finance and service departments ensuring top scores on customer satisfaction index surveys.

Finance and Leasing Manager

Crevier BMW New and Used Car Dealership
Costa Mesa, California
  • Reviewed credit applications from prospective customers, structuring and closing new BMW, Mini Cooper, and used automobile sales, selling aftermarket products, financing, contracting, and getting loans and leases approved and funded.
  • Ensured that all contract paperwork was completed correctly prior to signing
  • Developed sales menus for the finance departments which increased back-end finance profits from $400 to $1500 per car
  • Top sales producer and outstanding sales trainer for all areas of the dealerships.

Inventory Control Manager

Woodland Hills Nissan
Woodland Hills, California
  • Assisted in developing budget estimates related to purchasing requirements for upcoming fiscal year.
  • Developed and implemented inventory control systems to track product shipments, receipts and storage.
  • Monitored inventory levels, contract funding, identified discrepancies, and resolved issues in a timely manner.

Customer Service Satisfaction Index Manager

Woodland Hills Nissan
Woodland Hills, California
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Ensured compliance with industry regulations and company policies.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Hiring and training all staff

Pet Pad Metro Center
Phoenix, Arizona
  • Developed strategies for improving customer service standards and increasing customer satisfaction levels.
  • Maintained accurate records of customer interactions and transactions.
  • Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
  • Provided feedback to team members on their job performance during one-on-one meetings.
  • Resolved conflicts between staff members in a timely manner while maintaining professionalism.
  • Identified potential risks associated with staffing operations and developed solutions accordingly.
  • Participated in the planning of special events and promotions for the organization.

Worked in all areas of the shelter animal intake and adoptions

Arizona Humane Society Shelter and Veterinary Services
Phoenix, Arizona

Education

Skills

  • Creative problem solver
  • Motivator
  • Great communicator
  • High standards of work ethic
  • Familiar with Microsoft
  • Outlook
  • Android
  • Service Quality Management
  • Customer Service Management
  • Multiple Priorities Management
  • Relationship Building
  • Estimating and Quoting
  • Customer Service
  • Goal-Oriented
  • Critical Thinking
  • Documentation And Reporting
  • Trustworthy and Honest
  • Reliable and Responsible
  • Rapport Building
  • Multitasking and Organization

Familiarwith

  • Microsoft
  • Outlook
  • Android

Timeline

Customer Satisfaction Service Manager

Crevier BMW New and Used Car Dealership

Finance and Leasing Manager

Crevier BMW New and Used Car Dealership

Inventory Control Manager

Woodland Hills Nissan

Customer Service Satisfaction Index Manager

Woodland Hills Nissan

Hiring and training all staff

Pet Pad Metro Center

Worked in all areas of the shelter animal intake and adoptions

Arizona Humane Society Shelter and Veterinary Services

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Cristel Dubois