Cristel Vasquez Matthews
Hollywood,FL
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
3
3
years of professional experience
Work History
Manager
Bosquecito Recreative Center
05.2022 - 10.2023
- Plan, organize, and oversee community recreational programs, including sports leagues, fitness classes, and cultural arts events, ensuring a diverse range of activities that meet the interests and needs of the community.
- Develop and manage the annual budget for the recreation department, including forecasting expenses, allocating funds for programs and maintenance, and monitoring financial performance to ensure fiscal responsibility.
- Hire, train, and supervise staff and volunteers, ensuring they have the necessary qualifications and skills to provide high-quality recreational services and maintain a safe, welcoming environment for participants.
Customer Service Representative
Web Help
04.2021 - 04.2022
- Resolved customer inquiries, complaints, and issues providing insightful solutions Answered inbound calls to greet and assist customers with various needs and questions
- Generated leads through professional interactions and customer service
- Strengthened relationships with potential clients through phone calls, emails, chat support
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries Returned customer calls and responded to inquiries and complaints
- Selling services using solid arguments to prospective customers
- Maintaining positive business relationships to ensure future sales
Education
Bachelor's Degree - International Relations
UNICIT
Managua Nicaragua01.2021
High School Diploma -
Saint Marks High School
Bluefields Nicaragua12.2015
Skills
- Organized
- Multitasking
- Problem solving
- Active listening Adaptability
- Written and verbal communication
- Data collection
- Microsoft Office
- Service upselling
- Call escalation
- Conflict resolution
Additional Information
- Community Service Project coco mango (2019)
- Social Economic Networkers, Network Marketing -2023
- Zamora Teran foundation, Bluefields| volunteering in XO computer repair and maintenance 2013–2015
- Friends with purpose, non-profitable organization /2023 Assisting woman with integral growth.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Bosquecito Recreative Center
05.2022 - 10.2023
Customer Service Representative
Web Help
04.2021 - 04.2022
Bachelor's Degree - International Relations
UNICIT
High School Diploma -
Saint Marks High School
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