Cristen Palomo
The Cheesecake Factory
Venus,TX
8
years of professional experience
Results-driven Operations Manager with a strong focus on effective team leadership, exceptional guest service, and strategic decision-making. Proven ability to enhance performance through problem-solving and attention to detail.
Work History
Operations Manager
2 Years 10 Months- Oversee daily operations and support new store openings to ensure guest experience.
- Manage scheduling , labor, and weekly sales projections to meet performance goals.
- Handle guest relations by addressing feedback and resoling concerns in a timely manner.
- Lead hiring, training, and development of team members to promote a service focused culture.
- Manage inventory and ordering beer, liquor, and wine for the store.
Senior Culinary Manager
2 Years 7 Months- Managed kitchen operations, Inventory, and food costs while ensuring quality and safety standards.
- conducted sanitation audits and trained staff on best practices and waste reduction.
- Developed team members and cross trained employees to improve efficiency and service.
- Collaborated with leadership to implement new menu items and operational improvements.
Hospitality Manager
1 Year 1 Month- Directed store management activities in absence of staff due to COVID-19 challenges.
- Guaranteed optimal food quality and timely delivery while implementing stringent safety measures.
- Oversaw weekly food inventory to prevent over-ordering during slower sales periods.
Operations Supervisor
1 Year 2 Months- Directed daily operations of restaurant and bar to maintain high service standards and operational efficiency.
- Managed inventory ordering and vendor relationships for food, wine, beer, and liquor.
- Delivered exceptional guest service while upholding high safety and sanitation standards.
- Conducted quality checks and developed staff to support a positive guest experience.
Education
High School Diploma
Nail Tech
Skills
Exceptional guest service
Experienced in effective problem-solving
Cash handling accuracy
Attention to detail
Effective team leadership
Multitasking and prioritizing
Effective time management
Team development
Strategic decision-making
Performance tracking
Staff development
Accomplishments
- Promoted to Senior Manager after only 1 year with The Cheesecake Factory.
- Earned the “Manager of the Quarter” Award in 2025.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Manager
The Cheesecake Factory
09.2023 - CurrentRead More
Senior Culinary Manager
Uncle Julios
02.2021 - 09.2023Read More
Hospitality Manager
Cheddars Stratch Kitchen
01.2020 - 02.2021Read More
Operations Supervisor
Mi Cocina
08.2018 - 10.2019Read More
Lake Ridge High School
High School Diploma
Read More
Tint School of Makeup And Cosmetology
Nail Tech
Read More