Theresa Bell
Melbourne,FL
Summary
Event and hospitality professional with extensive experience managing the full lifecycle of meetings and events, from initial planning through on-site execution and post-event wrap-up. Proven ability to serve as the primary liaison between clients and hotel operations, coordinate complex event details, and ensure on-site delivery of services aligned with client expectations. Known for proactive problem-solving, attention to detail, and delivering exceptional guest experiences in high-touch, fast-paced environments.
Overview
17
17
years of professional experience
Work History
Senior Wedding & Events Manager
EOS Hospitality
10.2020 - Current
- Planned, coordinated, and executed 50–60 custom wedding events annually, ensuring each celebration reflected the couple’s vision while meeting operational and brand standards.
- Served as the primary point of contact for couples throughout the planning process, presenting creative concepts, timelines, and event details in a clear, organized, and professional manner.
- Managed a high volume of client communications, including emails, phone calls, virtual meetings, and in-person appointments, while balancing multiple events simultaneously.
- Entered and maintained accurate event details, contracts, and timelines within event sales and services management systems, ensuring consistency and accuracy across all departments.
- Oversaw all financial components of events, including invoicing, payment collection, and final billing reconciliation prior to event execution.
- Collaborated cross-functionally with internal teams, vendors, and operating partners to ensure seamless execution and exceptional service delivery.
- Delivered elevated guest service by anticipating needs, resolving issues efficiently, and maintaining a calm, professional presence during high-pressure situations.
- Managed conflict resolution and negotiations with professionalism, ensuring positive outcomes for both clients and internal stakeholders.
Front of House Manager
99 Sea Level
06.2018 - 11.2020
- Oversaw front-of-house operations during service and private dining events, ensuring guest satisfaction and adherence to brand standards
- Served as on-site point of contact for guests, responding to concerns and resolving issues to protect the overall customer experience
- Verified hourly staff understood service expectations, event timing, and guest needs prior to service
- Participated in daily pre-shift meetings to communicate service details, reservations, and operational priorities
- Collaborated with culinary and management teams to address operational challenges and adjust service flow as needed
- Interacted with guests to obtain feedback on service quality and identify opportunities for improvement
- Supported inventory monitoring and ensured proper setup of dining and event spaces
Assistant Store Manager
Vera Bradley
01.2009 - 06.2018
- Assisted with daily operations in a high-volume retail environment, ensuring adherence to company standards, policies, and procedures
- Led and supported hourly associates by setting expectations and reinforcing exceptional customer service behaviors
- Acted as a liaison between customers and leadership to address concerns and ensure positive outcomes
- Encouraged associates to deliver consistent, high-quality guest interactions
- Maintained store organization, cleanliness, and visual standards to enhance the customer experience
- Assisted with inventory monitoring and stock accuracy
- Supported sales efforts through customer engagement, product recommendations, and upselling
Education
Associate of Science -
Delaware Technical Community College
DE01-2018
General -
Archbishop Keough High School
Baltimore, MD05.1988
Skills
Event Planning & Execution
- Custom Wedding Planning
- High-Volume Event Management
- Timeline & Floor Plan Development
Client & Guest Experience
- Client Consultation & Relationship Management
- Conflict Resolution & Negotiation
- Exceptional Guest Service
Operations & Finance
- Event Sales & Services Software
- Contract Management
- Billing, Invoicing & Payment Collection
Professional Strengths
- Organization & Attention to Detail
- Multitasking in Fast-Paced Environments
- Cross-Functional Collaboration
Timeline
Senior Wedding & Events Manager
EOS Hospitality
10.2020 - Current
Front of House Manager
99 Sea Level
06.2018 - 11.2020
Assistant Store Manager
Vera Bradley
01.2009 - 06.2018
Associate of Science -
Delaware Technical Community College
General -
Archbishop Keough High School