Saydee Martinez
Summary
Dynamic professional with a proven track record at Lake Austin Spa Resort, enhancing customer satisfaction and streamlining operations. Skilled in customer service and time management, demonstrated through effective team training and exceptional organizational growth. Expertise in health and safety, ensuring a seamless and positive experience for all clients.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth in the scientific field.
Overview
4
4
years of professional experience
Work History
Spa Coordinator
EOS Hospitality - Lake Austin Spa Resort
02.2022 - 09.2024
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Assisted guests in a luxurious tour and escorted them to treatment areas.
- Post guest charges accurately
- Maintain eye contact and superior guest service to ensure satisfied guests who will return.
Restaurant Team Member
Lupe Tortilla
08.2021 - 12.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Ensured orders came out promptly, accurately, and up to standard.
- Completed transactions
- Prepared large catering orders every morning
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Cultivated warm relationships with regular customers.
Lead Court Monitor /Birthday Party Host
Urban Air
06.2020 - 07.2021
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
- Ensured children had waivers, and oversaw safety procedures were always being followed by my team.
Education
Bachelor of Science - Environmental Geography - Minor in Geology
Texas State University
San Marcos, TX05-2026
Skills
- Customer service
- Organizational growth
- Self-driven and motivated
- Health and safety
- Laboratory techniques
- Qualitative and quantitative research and analysis
- Time management
- Attention to detail
- Research design
- Geospatial analysis
- Data collection
- Critical thinking
Timeline
Spa Coordinator
EOS Hospitality - Lake Austin Spa Resort
02.2022 - 09.2024
Restaurant Team Member
Lupe Tortilla
08.2021 - 12.2021
Lead Court Monitor /Birthday Party Host
Urban Air
06.2020 - 07.2021
Bachelor of Science - Environmental Geography - Minor in Geology
Texas State University
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