Neveah Antini
Allen Park,MI
Summary
Dedicated Spa Coordinator with expertise in appointment scheduling, conflict resolution, and enhancing client satisfaction. Proven ability to promote sales through exceptional customer service and teamwork.
Overview
3
3
years of professional experience
Work History
Spa Coordinator
Blue Aloe Day Spa
Sarasota, Florida
03.2023 - Current
- Scheduled appointments and managed calendar for spa services.
- Processed payments and handled client transactions efficiently.
- Maintained cleanliness and organization of treatment rooms and common areas.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Increased profits by providing excellent customer service and properly training new hires.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Satisfied client special requests to enhance patron experience.
- Resolved guest complaints.
- Assisted clients with product selections and service inquiries.
- Delivered light snacks and beverage to clients upon arrival for appointments.
- Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.
- Updated the online booking system regularly with current information on availability of treatment times.
- Suggested membership programs for frequently returning customers.
Education
High School Diploma -
FLVHS
Orlando, FL05-2025
Skills
- Customer service
- Appointment scheduling
- Conflict resolution
- Sales promotion
- Inventory management
- Team collaboration
- Communication skills
- Time management
- Commitment to quality and service
- Client satisfaction
- Coordination skills
- Scheduling
- Customer friendly
- Attention to detail
References
References available upon request.
Timeline
Spa Coordinator
Blue Aloe Day Spa
03.2023 - Current
High School Diploma -
FLVHS