Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Cristena Wilkins
Richmond,VA
Summary
Overview
20
years of professional experience
Work History
InstacartRichmond, VA
Delivery Driver
12.2022 - Current
Job overview
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Successfully avoided time delivery delays by carefully planning best routes.
- Inspected batch and checked for damages.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Used GPS technology to make deliveries.
- Managed customer inquiries in a polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Grandstaff And SteinRichmond, VA
Server/Hostess
10.2019 - 08.2022
Job overview
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Fat Dragon Chinese Kitchen And BarRichmond, VA
Food Expeditor/To-Go Specialist
05.2016 - 05.2020
Job overview
- Assisted preparation of food plates, overseeing quality and appearance.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Assisted wait staff with timely food delivery and guest requests.
- Trained new expeditors and food runners according to company policies and standards.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Confirmed proper placement of products and side items while implementing special instructions.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
River City Tattoo CompanyRichmond, VA
Director of Operations/Body Piercer
06.2003 - 08.2017
Job overview
- Responsible for multiple locations
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Collaborated with owner and senior management to develop and execute long-term goals and objectives.
- Monitored and coordinated workflows to optimize resources.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Varina High SchoolRichmond, VA
High School Diploma
06.2003
University Overview
Skills
- Time Management
- Collaborates Well with Others
- Hospitality Service Expertise
- Multitasking and Organization
- Certified in First Aid and CPR
- Relevant Industry Experience
Timeline
Delivery Driver
Instacart
12.2022 - Current
Server/Hostess
Grandstaff And Stein
10.2019 - 08.2022
Food Expeditor/To-Go Specialist
Fat Dragon Chinese Kitchen And Bar
05.2016 - 05.2020
Director of Operations/Body Piercer
River City Tattoo Company
06.2003 - 08.2017
Varina High School
High School Diploma