Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Cristena Wilkins
Richmond,VA
Summary
Overview
20
years of professional experience
Work History
Instacart
Delivery Driver
12.2022 - Current
Job overview
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Successfully avoided time delivery delays by carefully planning best routes.
- Inspected batch and checked for damages.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Used GPS technology to make deliveries.
- Managed customer inquiries in a polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Grandstaff And Stein
Server/Hostess
10.2019 - 08.2022
Job overview
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Fat Dragon Chinese Kitchen And Bar
Food Expeditor/To-Go Specialist
05.2016 - 05.2020
Job overview
- Assisted preparation of food plates, overseeing quality and appearance.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Assisted wait staff with timely food delivery and guest requests.
- Trained new expeditors and food runners according to company policies and standards.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Confirmed proper placement of products and side items while implementing special instructions.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
River City Tattoo Company
Director of Operations/Body Piercer
06.2003 - 08.2017
Job overview
- Responsible for multiple locations
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Collaborated with owner and senior management to develop and execute long-term goals and objectives.
- Monitored and coordinated workflows to optimize resources.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Varina High SchoolRichmond, VA
High School Diploma
06.2003
University Overview
Skills
- Time Management
- Collaborates Well with Others
- Hospitality Service Expertise
- Multitasking and Organization
- Certified in First Aid and CPR
- Relevant Industry Experience
Timeline
Delivery Driver
Instacart
12.2022 - Current
Server/Hostess
Grandstaff And Stein
10.2019 - 08.2022
Food Expeditor/To-Go Specialist
Fat Dragon Chinese Kitchen And Bar
05.2016 - 05.2020
Director of Operations/Body Piercer
River City Tattoo Company
06.2003 - 08.2017
Varina High School
High School Diploma