Cristhian Orgaz
miami,FL
Summary
Dynamic Customer Service Supervisor at Chewy with a proven track record in issue resolution and team collaboration. Enhanced customer satisfaction by effectively handling escalations and coaching staff. Skilled in problem-solving and time management, fostering a positive work environment that drives service quality and team morale.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Chewy
09.2019 - 01.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Career Prep Academy
18901 SW 106th Ave, Miami, FL 33157Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Positive and constructive feedback
- Handling escalations
- Issue resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
Chewy
09.2019 - 01.2024
High School Diploma -
Career Prep Academy
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