Cristhian Roque
Miami,United States
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
6
6
years of professional experience
Work History
Shift Duty Manager
G2 Secure Staff
10.2023 - Current
- Responsible for the day-to-day activities of specific shift operation including employee group, maintenance and accuracy of timekeeping, effectively managing the work load, properly utilizing company and client vehicles and equipment, and reporting all discrepancies to the Account Manager and or General Manager.Develop and support standard work and continuous improvement processes
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Oversee and support the performance of a team, zone or cell
- Focus on performance issues with the goal of changing co-worker behavior
Operations Agent
G2 Secure Staff
09.2022 - 10.2023
- Responsible for utilizing the airline system to plan right weight and balance including determining the number of passengers that may safely be boarded given anticipated and actual weight and balance calculations
- Over see the gate functions and pre-board/boarding process while meeting the requirements of an on time departure.
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Strengthened relationships with key stakeholders through consistent engagement activities including regular updates on progress toward shared objectives.
Shift Manager
Eulen America
12.2020 - 09.2022
- Responsibilities include safely guiding planes into gates and handled all ground servicing of commercial airliners including loading and unloading of baggage and cargo
- Monitor to ensure that all employees comply with safety regulations and the service center's safety program
- Work with employees to resolve technical and personnel problems
- Schedule employees to eectively meet service needs and to ensure vacation and other time o consistent with company policies
- Responsible for selecting team members and ensuring they receive the required training.
Shift Supervisor
CVS Pharmacy
04.2018 - 12.2020
- Ensure the department meets all production and quality goals
- Monitor workow and production measures throughout the day for timely and accurate dispensing of patient orders and work with the manager to resolve issues and problems according to set guidelines
- Actively participate in the company's Quality Improvement Program by monitoring each employee for accuracy, productivity, and customer service through collecting key performance indicator data, evaluating results and making recommendations for improvement to the quality team and the individual through coaching sessions
- Monitor reports for daily production volume to ensure eciency and accuracy is reected in assignment groups and overall team statistics and provide to management and quality team as requested
- Provide individual and department training, coaching, counseling, and motivation
- Hold regular meetings to encourage suggestions for process improvements and to provide necessary information and training updates.
Education
High School Diploma -
Hialeah Gardens Senior High
Hialeah, FL06.2014
Skills
- Operations Management
- Workforce Management
- Performance Management
- Policy Implementation
- Staff Development
- Schedule Preparation
- Verbal and written communication
- Staff Training and Development
- Team Leadership
- Cross-Functional Teamwork
- Customer Service
Additional Information
Experience leading and inuencing a team and customer service experience, Develop and support standard work and continuous improvement processes, Oversee and support the performance of a team, zone or cell, Focus on performance issues with the goal of changing co-worker behavior, Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements, Serve as subject matter expert on safety, service and procedures, Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers, Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
References
- Danny Marrero, Manager at CVS, (786)-810-5080
- Jose Chaviano, Manager at Eulen America, (786)-757-0706
- Ben Brandt, General Manager at G2, (786)-382-2202
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Duty Manager
G2 Secure Staff
10.2023 - Current
Operations Agent
G2 Secure Staff
09.2022 - 10.2023
Shift Manager
Eulen America
12.2020 - 09.2022
Shift Supervisor
CVS Pharmacy
04.2018 - 12.2020
High School Diploma -
Hialeah Gardens Senior High