Maricela Vergara
Ark at New York New York Casino
Las Vegas,NV
2
Languages
26
years of professional experience
Dedicated Shift Lead with strong skills in staff scheduling and cash handling. Enhanced customer satisfaction through effective complaint resolution and employee training, contributing to improved service standards and operational efficiency.
Work History
Shift Lead/Manager on Duty
2 Years 9 Months- Supervised daily operations, ensuring timely service and adherence to company standards.
- Trained and mentored team members on best practices for customer interaction and product knowledge.
- Coordinated staff schedules to optimize coverage during peak hours, improving service delivery.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels through proactive solutions.
- Enhanced workflow efficiency by implementing process improvements in order management and inventory control.
Cashier
2 Years 4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and systems.
Server
20 Years 9 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, maintaining attention to detail and accuracy in order taking and delivery.
- Collaborated with kitchen staff to expedite orders and resolve issues, enhancing overall dining experience.
- Trained new staff on service protocols, menu knowledge, and point-of-sale systems to ensure seamless operations.
- Conducted regular checks on guest satisfaction, addressing concerns promptly to foster positive relationships.
- Developed strong rapport with patrons through personalized service, contributing to a welcoming atmosphere at the buffet.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Skills
Operations management
Staff scheduling
Employee training
Financial oversight
Policy enforcement
Opening and closing procedures
Team motivation
Delegating work
Risk management
Positive team culture
Dependable leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead/Manager on Duty
Ark at New York New York Casino
11.2023 - CurrentRead More
Cashier
Walmart
07.2021 - 11.2023Read More
Server
Suncoast Casino
09.2000 - 06.2021Read More