Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cristhian Santos

Cybersecurity Specialist
Paterson,NJ

Summary

Motivated and detail-oriented professional with a strong background in customer service, logistics, and team leadership, currently expanding into the field of cybersecurity. Proven ability to drive customer satisfaction and operational efficiency through strategic problem-solving and empathy. Actively pursuing the CompTIA Security+ certification to build on foundational knowledge in cybersecurity risk management, network defense, and incident response. Eager to apply both hands-on experience and technical training to protect digital systems and support secure business operations.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Amazon Locker+ Associate

Amazon
Woodland Park, NJ
01.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Game Manager

5M
Paterson, NJ
10.2021 - Current
  • Developed comprehensive training programs for new hires, ensuring they were well-prepared for their roles within the team.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interviewed, hired and trained new hires.
  • Oversaw customer support teams to address player concerns promptly and improve overall satisfaction.

Warehouse Worker

Blackinn
Oakland, NJ
02.2022 - 08.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

General Merchandise Associate

Target
Riverdale, NJ
08.2021 - 02.2022
  • Addressed customer inquiries promptly both in-person or over the phone, establishing trust through effective communication skills.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Provided product information and recommendations to customers, resulting in increased sales and repeat business.
  • Supported inventory management efforts by accurately tracking merchandise and restocking shelves as needed.
  • Developed strong relationships with regular clientele which led to increased loyalty towards our general merchandise offerings.

Education

Graduate Certificate - Information Security Analyst Training Program

Correlation One
Remote
01.2025 - 07.2025

Certificate - Office Managment

NexPort
Remote
05.2024 - 12.2024

High School Diploma -

Eastside High School
Paterson NJ
09.2017 - 06.2021

Skills

Network security

Cybersecurity knowledge

Cybersecurity risk management

Cybersecurity Frameworks and Standards

Real-time data entry

Computer skills

Certification

CompTIA Security+

Timeline

TryHackMe – Cybersecurity Training Labs

08-2025

CompTIA Security+

07-2025

Graduate Certificate - Information Security Analyst Training Program

Correlation One
01.2025 - 07.2025

Certificate - Office Managment

NexPort
05.2024 - 12.2024

Amazon Locker+ Associate

Amazon
01.2023 - Current

Warehouse Worker

Blackinn
02.2022 - 08.2022

Game Manager

5M
10.2021 - Current

General Merchandise Associate

Target
08.2021 - 02.2022

High School Diploma -

Eastside High School
09.2017 - 06.2021

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Cristhian SantosCybersecurity Specialist